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Casino Joy Review - Mobile, Live Casino, Banking & Bonuses

Review

86%
  • Vast selection of games from the biggest developers
  • Bright, friendly, easy to navigate site
  • Generous welcome bonus
  • Promotions for existing players each Week
  • Live Casino
  • Audited each year
  • Fully licensed and regulated by the UK Gambling Commission

Casino Joy

Up to £200 Bonus + 200 Starburst Spins

Visit Casino Full Ts&Cs apply. New players Only. £10 min deposit. £5 max bet using bonus. 40 x wagering applies. Bonus valid for 14 days. Minimum £5 wager to activate 200 Spins. 20 Spins on Starburst games will be credited per day for 10 days after qualifying deposit/wager is met. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Skrill + Neteller excluded. Always refer to Bonus Terms.

Introduction

Casino Joy is a modern online casino with a bright and cheerful site that aims to make your playing experience as enjoyable as possible. Owned by Genesis Global Limited, the site has only been around since 2018, but its colourful and friendly layout, use of the latest technology (its mobile site is excellent) and impressive selection of 1300 slots, table games and other casino games have allowed it to quickly grow in popularity. It’s not the biggest site out there, but it looks like it could become one of the best.

Software

Casino Joy makes a point of using only the largest and most trusted software providers for its online, mobile and live casino. This means that not only are there many games available, but you can be sure they will be high quality. The most notable providers include NetEnt, Microgaming, Quickspin, NYX Interactive, Play’n Go and Evolution.

Slots

With 1300 games available, including hundreds of slots, there’s something for everyone at Casino Joy. Every game has a free version, so you can try it out before you start gambling your real money. You can also try games here on Slots Temple before you log in to Casino Joy so you know which slots are for you. For instance, you can play Quickspin Slots, Big Time Gaming Slots or Play N Go Slots right here.

Some of the most popular slots in the world can be found on Casino Joy, including Starburst, Gonzo’s Quest and Book of the Dead. Some of the newest releases include Narcos, Sabaton and Lara Croft: Temples and Tombs. There are also some major progressive jackpots available, such as Mega Moolah, Major Millions and Arabian Nights.

Mobile Product & App

As you would expect from a modern casino, Casino Joy has a well-designed mobile site with excellent sound and graphics. It might not have as many games as the desktop version, but the 500-strong selection is hardly a paltry offering, and there’s no need to download. You can access the site in your mobile browser just as you would on your computer. This is good, as there is currently no mobile app.

Live Casino

There is an extensive live casino at Casino Joy, including many variations of blackjack, baccarat, roulette and poker. There are also a few more unusual options, such as Football Studio, Dragon Tiger and the money wheel game Dreamcatcher. Evolution is the leading provider of software for live casinos, and it can be found at Casino Joy, as can NetEnt products.

Banking

Free deposits at Casino Review can be made instantly through a variety of methods, usually with a minimum amount of 10. Options include credit and debit cards such as Visa, MasterCard and Maestro, e-wallets such as Neteller, Skrill and ecopayz, electronic vouchers such as Paysafecard, prepaid cards such as entropay, direct bank transfers with Trustly or mobile payments with boku. Most methods have a 5000 maximum, except boku, Paysafecard and ecopayz. These have maximums of 30, 200 and 1000 respectively.

Withdrawal methods are almost exactly the same as deposit methods (though Paysafecard is not included). They are free, with the minimum withdrawal set at 10 and the maximum at 1900. Processing times vary between methods. E-wallets are generally instantaneous, whilst credit, debit and pre-paid cards can take between one and three days. You must use the same withdrawal method as your deposit method - if this is not possible, e-mail [email protected] PayPal is not available for deposits or withdrawals.

Withdrawal Times

Withdrawal times vary depending upon your chosen payment method. You should receive your money between 24 and 72 hours after claiming it, but processing will be faster with e-wallets than it will with card payments.

Support

Disappointingly, there is a lack of a live chat feature on Casino Joy. This means it is more difficult to receive instant 24-hour support from the customer service team than it would be at some other casinos. There is, however, a reasonably thorough FAQ, and the customer service team has a reputation for being helpful and reliable when you do contact them.

If your question is not answered by the FAQ and you want to contact the customer service team, you can use either e-mail or phone. Support inquiries can be made at [email protected], whilst complaints can be addressed to [email protected] If you want to make an enquiry by phone, you can call 08001700602 from the UK or 00356 20341518 from elsewhere in the EU.

Responsible Gambling

There is an extensive and easily accessed section on responsible gambling on the Casino Joy website. It lays out some advice and offers a brief quiz where you can see if your gambling behaviour could be becoming problematic. There are also links to other sites that can offer expert support and counselling, as well as GAMSTOP if you want to exclude yourself from all online gambling.

If you are worried about your gambling, Casino Joy does offer methods to help you bring it under control. One option is to set yourself limits on your deposits, wagers, losses and session lengths. You set some or all of these limits to cover a daily, weekly or monthly period. Whilst limits can be changed at any time and lowering you deposit limit will be instantaneous, any attempt to increase the limit will first require a cooling-off period. With an e-mail to customer support, you can even extend these limits to other Genesis Global Limited Casinos.

Other options offered directly on the Casino Joy site are a shorter cooling-off period or a longer period of self-exclusion that lasts over six months. Self-exclusion can only be cancelled by written request and will come with a seven-day pause after cancellation before you can use your account again. Even after self-exclusion has ended, UK members will need to request the reopening of their account.

Security

Casino Joy uses industry-standard Secure Sockets Layer (SSL) encryption to protect your data in any transactions with the casino. It also uses the standards of the Payment Card Industry (PCI) Security Standards Council to govern its payment methods and protect your money. This council was founded by providers such as Visa, MasterCard and American Express. As such, you can be assured it uses the most modern security methods and you can feel safe using the site. Once you have made a deposit, your money will be kept separate from Casino Joy’s business accounts to ensure it is protected.

When sending personal documents to Casino Joy for verification, they will only be accessed by senior security personnel. Legally, once your personnel information is stored on the Casino Joy server, they are unable to delete it for a period of five years. It can, however, be destroyed as soon as this compulsory term has passed.

Fairness and Legitimacy

You can measure the fairness and legitimacy of any online casino by checking whether it is licensed. Having multiple licences from well-respected regulators is a sure sign that a casino is meeting strict standards in its product and services. It also means you know you have recourse if you have a complaint and the casino cannot help you.

Casino Joy meets the requirement of having multiple licences and therefore being a trustworthy site. It has been licensed by the Malta Gaming Authority under the number MGA/B2C/314/2015 since 2016, and has a prestigious licence from the UK Gambling Commission under the number 000-045235-R-324169-007. Since January 2019, it has also been licensed by Spelinspektionen, the Swedish Gambling Authority. This should assure you of Casino Joy’s fairness and legitimacy.

Welcome Bonus

The new player welcome bonus at Casino Joy comes in two parts. The first is a 100% match on up to 200. The second is a free spins bonus, with 200 free spins available for a preselected slot of Casino Joy’s choosing (at time of writing, this is the ever popular Starburst). Welcome bonuses can be activated with your first deposit unless you use Skrill or Neteller, which are not eligible for the bonus.

To claim your welcome bonus, all you need to do is sign up to Casino Joy and then make a deposit of at least 10. If you don’t want to claim it, opting out is an option when making your first deposit. Only your first deposit is eligible for this bonus. Similarly, any bonus codes from the New Player Welcome package are single-use. There is a wagering requirement for withdrawing your welcome bonus or any associated winnings. To claim your winnings, the bonus must have been wagered at least 40 times.

For the free spins part of the welcome bonus, your deposit must come with a minimum 5 turnover. The day after you make your first deposit, you will be awarded your first 20 free spins, which you have 72 hours to use on a preselected game. You will continue to be awarded 20 spins every day at 12pm for the next 10 days until all 200 spins have been distributed. At most, you will be able to withdraw up to 100 from your free spins winnings.

Players in certain countries, such as Australia, Bangladesh, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, China, Croatia, Czech Republic, Georgia, Greece, Indonesia, Kazakhstan, Latvia, Lithuania, Malaysia, Republic of Moldova, Mongolia, Nigeria, Poland, Philippines, Slovenia, Thailand, Ukraine and Vietnam, are not eligible for bonuses, including the welcome bonus.

No Deposit Bonus

Bonuses at Casino Joy are either deposit bonuses or free spins. There’s no option for a no-deposit bonus, but bonuses are still frequent and rewarding.

Free Spins Bonus

Part of the Casino Joy welcome bonus is a free spins bonus. You are offered 200 free spins, though they are only available for a pre-selected game. In June 2019, the preselected slot is Starburst. Starburst is one of the most popular slots in the world, and for good reason, but it is a little disappointing that the free spins are restricted in this way. Casino Joy does say that the preselected game may change at their discretion.

To claim your welcome free spins bonus, you need to make your first deposit with a 5 turnover at minimum. Free spins will be awarded at a rate of 20 a day until you reach the maximum of 200, which means the bonus will be spread over 10 days. You have 72 hours to use your welcome free spins once they have been activated.

Other general free spins bonuses will be subject to similar conditions to the welcome free spins bonus. A minimum 5 turnover will be required, and free spins will be awarded by 12pm on the day after you make your qualifying deposit. Unless otherwise stated, the winnings from your free spins, like other bonuses, must meet a 40x wagering requirement before being withdrawn. The maximum withdrawal is 100.

Bonus Codes, Vouchers and Promo Codes

Bonus codes can be sent by e-mail or SMS as long as players have set their contact preferences on their account page. They are only valid for one use and cannot be shared with other players.

There is currently no customer loyalty or rewards scheme at Casino Joy, which is one of the few disappointments on this excellent site.

Casino Joy FAQs

- How do I sign up to Casino Joy?

The large pink sign-up button at the top right of the screen is impossible to miss. You’ll need to provide some personal information, such as your name, age and contact details. You’ll also need to create a username and password. Signing up and making your first deposit will make you eligible for the welcome bonus.

Once you have signed up, you will need to verify your account. This is how Casino Joy ensures you are a legitimate player, that you are not underage, and that your account is not being used for money laundering. Some checks may occur automatically, but others will require you to submit certain documents to prove your identity. The verification process should take between 48 and 72 hours once documents have been submitted.

Valid documents could include photographic ID such as a driving licence, passport or military ID. Without one of these documents, you will instead to supply both your birth certificate and a citizen card.

Proof of address can be provided by a letter addressed to you and showing your address. This may include a bank statement, utility bill, rent agreement tax bill, proof of insurance, salary statement or any other formal letter received from an official organisation such as a bank, university or government body. You may also use you driving licence.

You may also need to provide proof of payment. This could be a photograph of both sides of your payment card, a screenshot from your e-wallet, Paysafecard or Zimpler account, or a bank statement or screenshot from your online bank account.

In some cases, other additional documents may also be needed. For further help with registration and verification, e-mail [email protected]

- What is the contact number for Casino Joy?

If you are in the UK, the phone number for Casino Joy is 08001700602. From elsewhere in the European Union, you can phone 00356 20341518. You can also e-mail Casino Joy at [email protected] or [email protected]

- How do I log in to Casino Joy?

The Log In button is clearly labelled on the top right of your screen, next to the sign-up button. All you need to do is fill in your username or e-mail address and your password. If you have forgotten your registered e-mail address, contact the customer support team directly at [email protected]

- How do I close my Casino Joy account?

To permanently close your account, you need to e-mail Casino Joy at [email protected]

- Is Casino Joy a rip off / fraud?

Definitely not. Casino Joy has licences from both the Malta Gaming Authority and the UK Gambling Commission.

- Do you have to download software to play at Casino Joy?

No, you don’t. Whether you’re playing on a computer or on a mobile device, all Casino Joy features are available directly in your browser. There’s no need to download anything. This is an instant-play site.

- How can I withdraw my casino bonus at Casino Joy?

Most bonuses at Casino Joy, including the welcome bonus and free spins winnings, have a standard 40x wagering requirement before you can withdraw them. You will need to have your account verified before you can make a withdrawal, and you will have to use the same payment method that you used for your deposit.

- Is the Casino Joy bonus legitimate?

Yes, Casino Joy is a legitimate casino with licences in both Malta and the UK. This means its bonuses must be also be legitimate to meet with regulatory requirements.

- Are there wagering requirements attached to the Casino Joy bonus?

The standard wagering requirement for a Casino Joy bonus is 40, meaning you must wager your winnings at least 40 times before you can withdraw them. There may be some exceptions with different wagering requirements, but these will be specified in the terms and conditions, so check carefully before you claim.

Different games on the Casino Joy site may contribute differently when meeting wagering requirements. Whilst video slots and other games make a 100% contribution, classic slots contribute only 75%. For table games, this drops to 10% whilst blackjack is only 5%.

There are exceptions to these figures. Fruit Blast only contributes 50% towards wagering requirements, whilst Arabian Rose, Big Bad Wolf, Hot Ink, Simsalabim and Supernova make only a 20% contribution. Certain games cannot be played at all with bonus funds, including live games, video poker and jackpot games as well as certain slots.

Ineligible slots include: Castle Builder II, Eye of The Kraken, Untamed Giant Panda, Beautiful Bones, Castle Builder, Blood Suckers, Cool Buck, Pearls of India, Big Bang, Untamed Crowned Eagle, Dead or Alive, Scrooge, Super Nudge 6000, The Wish Master, Tower Quest, Eggomatic, Gem Rocks, Forsaken Kingdom, Kings of Chicago, Mega Joker, Vampire: The Masquerade - Las Vegas, Untamed Bengal Tiger, Jack Hammer 2, Tomb Raider 2, Tomb Raider, Peek-a-Boo, Devil's Delight™, Stardust, Dead or Alive 2™, Zombie Hoard, Robin Hood, Zombies, Dragons Myth, Jackpot 6000 and Untamed Wolf Pack.

- Why can't I withdraw my Casino Joy bonus winnings?

1. Casino Joy may review your account activity when you request a withdrawal. If they find suspicious activity, they may withhold your winnings or block you accessing certain parts of the site.
2. You may have filled in your personal or bank details incorrectly.
3. You may have yet to verify your account.
4. You may not have met the necessary wagering requirements. You can still withdraw your deposit without meeting wagering requirements, but if you do so you will forfeit all your bonus winnings.
5. You may not have claimed your bonus winnings within the required 14-day time limit.
6. You may have violated the maximum bet limits whilst your bonus is active. Whilst a bonus is ongoing, you may only bet £5 a time on slots and video slots or £30 at a time on other games. Failure to do so may cause your bonus winnings to be forfeited.
7. You have accessed Casino Joy through a VPN - against its terms and conditions.
8. You have more than one account with Casino Joy - against its terms and conditions.
9. You may have violated any of the other bonus terms and conditions.

Violations of terms and conditions may also lead to Casino Joy charging you an administration fee.

- Can I keep the money I win on my Casino Joy free spins bonus?

As long as you meet the 40x wagering requirements, you can withdraw up to 100 from you free spins winnings.

- Does Casino Joy have an app?

There’s no specific Casino Joy app, but it does have an excellent mobile site that is available directly in your browser. This means you can still play on mobile and tablet.

- Is there a bonus specifically for mobile players at Casino Joy?

Some notifications of special offers and bonuses may be sent specifically by SMS, but there are no mobile-specific bonuses.

- Does Casino Joy mobile casino accept PayPal?

Unfortunately, Casino Joy does not currently accept PayPal payments. However, there are many other payment options available, including card, e-wallet, mobile and bank transfer.

- Can I pay Casino Joy Casino with my Phone Credit?

If you want to pay using your mobile, the only currently available option is Boku.

- Do I have to download the Casino Joy App to play on my mobile?

Not at all. The Casino Joy mobile browser can be accessed directly from your mobile device with no download required.

- Can I play Casino Joy on a Windows Phone?

If you wish to access Casino Joy through your mobile browser, you should be able to do so on any operating system without having to worry about downloading a compatible app.

- Can I play Casino Joy on iPhone?

You can play Casino Joy on your iPhone as well as your iPad or your Android device. There is no app to download, so all you have to do is access the site directly in your browser.

- Does Casino Joy have mobile casino tournaments?

There are currently no mobile casino tournaments at Casino Joy.

- Does Casino Joy allow top-up by text/SMS?

If you want to use your mobile to make a deposit, you will need to use Boku.

 

Casino Information

Casino: Casino Joy
Software:
Operator:
Audited Payouts:
Established:
eCOGRA Approved:
Currencies:
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Deposit and Withdrawals:
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Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
86
Mobile Usability
85
Customer Service
87
Slots Software
84
Promotions & Bonuses
83
Loyalty Scheme
81
Trust and Track Record
84
Payments and Withdrawals
83