CasinoPlex Review - Mobile, Live Casino, Banking & Bonuses

Review

80%
  • Playtech-branded software casino
  • Old name under new management
  • Scratch cards and live casino
  • Straightforward navigation
  • Transparent VIP programme
  • Fully Licenced by UK Gambling Commission
  • Link to Terms and Conditions

CasinoPlex

Up to $/€500 Welcome Bonus

Visit Casino 18+. New players only. T&Cs apply. £/€/$10 min. dep. 50X WR on bonus. No eWallets. Game weighting & restrictions apply. BeGambleAware.org

Introduction

CasinoPlex has been around since 2003, offering slots, scratch cards, table games and live casino games via the Playtech group software provider. The site has a very straightforward, commercial feel - more like a betting site than a Vegas-style slots page. This extends through all the gaming options, giving the site more of a European feel. They offer around 100 slot games, six live dealer options, 14 arcade games and four different scratch cards. So while not the largest provider online, they are considered one of the better communicators. Their mission statement is all about constantly striving to create the best gaming experience for their players.

The new website, although very simple, is easy to navigate and runs within a frame - probably to reduce game play lag. This feature means many die-hard slots players keep coming back here year after year. CasinoPlex is also well known for offering great bonuses.

In 2010, CasinoPlex changed management when it was bought out by E-Play24 ltd. E-Play also manages PokerPlex24 and E-Play24 Affiliates. E-Play is a much larger and more professional company, and many early users on the CasinoPlex platform have welcomed the change. CasinoPlex is based in Malta and follows the strict rules set by the MGA (Malta Gaming Authority).

They are also licensed in the UK by the Gambling Commission of United Kingdom This means all winnings are non-taxable in the UK.

Software

CasinoPlex uses the Playtech suite.

Slots

While their range of games can’t compete with some of the other providers out there, what they do provide is a good range of high-quality games. Being part of the Playtech family means they have access to all the best games. For players who appreciate quality over quantity, this is a good thing. Even with just one hundred games, you can always find exactly what you’re looking.

All game genres are covered from sport to fantasy. Their top games include Fortune 5, Land of Gold, Ace Ventura, Ice Run, White King, Football Carnival, Secrets of Amazon and Vacation Station.

They also have a wide selection of games for the growing Chinese market. A lot of players are attracted to these games for their dynamic progressive jackpots and huge number of players around the world. If you’re looking for the chance to win really big, the Chinese games are the way to go. At CasinoPlex these include Ji Xiang 8, Si Xiang and Bai shi - Majestic Night.

Mobile Product & App

The site works on all computers and smartphones running on iOS, Android or Windows. As yet, the site doesn’t have an app, but this isn’t unusual. Running fast slot games via an app can take up a lot of space. But no matter what screen you are playing on, the action is the same. You can also play on the full-size desktop version of CasinoPlex for maximum effect.

Live Casino

CasinoPlex offers a good range of live casino games powered by Playtech. All their live games are high-quality streams featuring friendly and fun dealers. The live play option does require a download, but this ensures no lag and an overall better experience.

The site offers four live dealer games: Live Dealer Blackjack, Live Dealer Baccarat, Live Dealer Roulette and Live Hold ‘Em. Most live action casino players come to CasinoPlex looking for all the thrills of a European-style casino experience with great prizes and experienced live dealers.

Banking

When you need to withdraw or deposit cash at CasinoPlex Casino, you’ll have access to plenty of convenient banking options, including MasterCard, MyCitadel, Neteller, Paysafe Card, instaDebit, Visa, Entropay, iDEAL, POLi, GiroPay, Envoy, Ticket Premium, Neosurf, Diners Club International, Skrill, Instant Banking, Yandex Money, iDebit and moneta.ru.

When withdrawing winnings or remaining cash, players can use MasterCard, MyCitadel, Neteller, instaDebit, Visa, Entropay, Moneta.ru, Envoy, Diners Club International, Skrill and iDebit.

Withdrawal Times

CasinoPlex withdrawal times vary depending on the type of banking method used. E-wallets will take between 1 and 2 days, while credit/debit cards take between 2 and 5 days. Bank transfers will take between 3 and 7 days. In addition to these times, CasinoPlex may run its own verification and anti-fraud checks which could take up to 3 days. This is known as a “pending time”, and all casinos run these necessary security checks.

You can withdraw 6000 GBP per month from your own account. There is no administration process in place to allow players to make a withdrawal from their own account and have it sent to someone else. Nor can you apply to withdraw money from a partner or relative’s account.

Support

CasinoPlex’s support hotline is open every day from 09.00 AM to 10.00 PM (UK time): 00356 2131 2315. The number is international and local and overseas charges may apply. You can also send an email to: support@casinoplex.co.uk and request a call-back for a specific time.

CasinoPlex is one of the few sites which offers this free call-back service for all members and not just VIPs. You can also fax the casino on: 00356 2132 2377.

The postal address for any more serious matters such as providing certified copies of ID is: E-play24 Ltd, Tigne Place, Block 12, Floor 1/5, Tigne Street, Sliema, SLM3173 Malta, MT 1966 1023.

Responsible Gambling

CasinoPlex works hard to ensure its players stay safe and takes problem gambling seriously. E Play 24 Ltd donates to the Responsible Gambling Trust and supports a number of functions designed to help players stay in control. The want customers to know that they are valued. To ensure that you enjoy your gaming experience, they want to look after you and ensure that you gamble responsibly.

The site offers up a Problem Gambling quiz to help you identify any risky behaviour. If you do, then you can take advantage of CasinoPlex’s responsible gambling tools. They offer different solutions to help you regulate your gambling, including self-exclusion, limits on losses, limits on deposits, session timer, reality check, time-out and inactivity time-out.

The site’s Responsible Gambling includes The Loss Limit option, which allows you to set a limit on how much money you can lose per session, per day, per week and per month. You can choose between receiving a notification of the limit being reached or to be automatically logged out upon reaching your loss limit.

Security

Players enjoy high levels of security while playing at CasinoPlex. All of the games are tested by TST and are guaranteed to provide fair play and the proper RTP wins. In addition, the casino keeps all player information confidential and never shares it with an outside company or any third party. All financial transactions are processed through secure software.

Fairness and Legitimacy

You can expect completely random outcomes when playing slots and live dealer games at CasinoPlex. The site is fully licensed and undergoes regular audits from the Malta Gaming Authority. They also use an industry-standard, tried and tested Random Number Generator (RNG) to determine the outcomes of our their live games where the dealer is the computer. Live dealer games use the same standards of fairness as in a live casino.

Welcome Bonus

As a new player at CasinoPlex you’ll receive a generous welcome bonus when you sign up. However, the casino also offers many, many more bonus opportunities, such as the Welcome Package of up to 250 GBP when you sign up

No Deposit Bonus

At CasinoPlex a no deposit bonus is not available.

Free Spins Bonus

Players can win free spin coupons while playing at CasinoPlex.

Bonus Codes, Vouchers and Promo Codes

There aren’t currently any Bonus Codes, Vouchers and Promo Codes running,

Existing Customer Bonuses, Loyalty Programmes And Reloads

One of the best things about playing at CasinoPlex is the a huge range of promotions available almost every day, such as:

Weekend Deposit Bonus - Percentage-based deposit bonus.

Daily Deposit Bonus - Percentage-based deposit bonus.

The SKRILL and NETELLER bonuses - Use SKRILL or NETELLER and you get an extra 15% bonus on every deposit you make.

Prize Draw Winner’s Bonus - Monthly VIP prize draw, which doubles with every £100 you wager.

CasinoPlex FAQs

- How do I sign up to CasinoPlex?

Choose whether you want to play for Real Money or Fun and fill out your personal details on the registration page. Players are only allowed to have one CasinoPlex account registered, so they may ask for proof of ID. However, two or more persons in same household are allowed to have an account.

- What is the contact number for CasinoPlex Casino?

CasinoPlex’s support hotline is open every day from 09.00 AM to 10.00 PM (UK time) - 00356 2131 2315.

- How do I log in to CasinoPlex Casino?

The login button is visible in the top right-hand corner of every CasinoPlex page.

- How do I close my CasinoPlex Casino account?

If you wish to close your account, contact the customer service team at: support@Casinoplex.com.

- Is CasinoPlex Casino a rip-off/fraud?

No. CasinoPlex is audited by the Malta Gaming Authority. The site employs top-class security measures to ensure fair play and keep players’ personal data and funds safe.

- Do you have to download software to play at CasinoPlex?

Yes. You will need to download a client or Flash.

- How can I withdraw my casino bonus at CasinoPlex?

Your welcome bonus is given regardless of your deposit, but you will need to play the amount 40 times. After this you can withdraw any cash you have in your account.

- Is the CasinoPlex bonus legitimate?

Yes, the casino bonuses at CasinoPlex are legitimate. If you meet the required criteria, your bonus cash will automatically be credited to your account.

- Are there wagering requirements attached to CasinoPlex bonus?

It depends on the bonus. However, all wagering requirements are standard.

- Why can't I withdraw my CasinoPlex bonus winnings?

If you cannot withdraw your CasinoPlex bonus winnings, it is likely that you have not yet completed the staking requirements. For cash bonuses not connected to deposit amounts, players need to play the amount given 40x before making a withdrawal.

- Can I keep the money I win on my CasinoPlex free spins bonus?

CasinoPlex doesn’t offer a free spins bonus.

- Does CasinoPlex have an app?

No, a CasinoPlex app is currently unavailable.

- Is there a bonus specifically for mobile players at CasinoPlex?

No, there is no mobile-only bonus for players.

- Does CasinoPlex mobile casino accept PayPal?

No, CasinoPlex does not accept PayPal.

- Can I pay CasinoPlex with my Phone Credit?

No, CasinoPlex does not accept payments via phone credit. This is a measure rolled out to protect against underage gambling.

- Do I have to download the CasinoPlex App to play on my mobile?

No. But you do need to download a client to play. This means a system requirement of:

-    1,6GHz CPU Dual Core.
-    1GB of RAM or higher.
-    16MB Video Card (1280×800 or higher resolution, 16-bit colour).
-    At least 3GB of free space on the hard drive.
-    Microsoft Windows XP SP2 or newer.
-    Network Bandwidth of 512Kbit/s (for live games).
-    Flash Player 11.0.1.152 or newer installed into Internet Explorer.

Flash and Apple users have similar requirements.

- Can I play CasinoPlex on a Windows Phone?

CasinoPlex games are available to play on all mobile platforms, including Windows.

- Can I play CasinoPlex on iPhone?

You can use your iPad or iPhone to play CasinoPlex games.

- Does CasinoPlex have mobile casino tournaments?

No, but stay tuned to find possible tournaments in the future

- Does CasinoPlex allow top-up by text/SMS?

No. For security reasons, you cannot top up or deposit to your account using SMS.

 

Casino Information

Casino: CasinoPlex
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Audited Payouts:
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eCOGRA Approved:
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Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
80
Mobile Usability
81
Customer Service
79
Slots Software
80
Promotions & Bonuses
80
Loyalty Scheme
81
Trust and Track Record
79
Payments and Withdrawals
80