Golden Palace Casino Review - Mobile, Live Casino, Banking & Bonuses

Review

75%
  • 24/7 customer support via live chat and a web-based contact form.
  • An exciting range of slots and table games.
  • Quality mobile play, no app needed.
  • Some disappointingly high wagering requirements for bonus games.
  • An excellent range of payment and withdrawal methods.
  • Fully Licenced by UK Gambling Commission
  • Link to Terms and Conditions

Golden Palace Casino

Up to £/€/$200 Welcome Bonus

Visit Casino 18+. New players only. T&Cs apply. Min. dep. applies. 50X WR on bonus. Valid 90 days. Max bonus bet: £5. Game weighting & restrict. apply. BeGambleAware.org.

Introduction

Golden Palace Casino, operated by ProgressPlay Limited (Malta), was established in 2012. The company’s mission statement reflects its focus to provide a fun, safe, fair and high-quality space for those who enjoy online gambling. It is licensed by the Malta Gaming Authority and regulated by the UK Gambling Commission.

This company is known in some circles for being into surprises, which have involved such things as unusual promotional methods and making huge donations to charities around the world.

Software

Golden Palace Casino games are selected from a small but well-respected group of software companies - currently NetEnt, Elk Studios, Microgaming, Amaya (Chartwell) and NextGen Gaming.

Slots

Golden Palace Casino offers a really nice range of slots, with categories covering pretty much all bases and tastes. Popular titles include Beautiful Bones, King Kong Fury, Emoticoins, Forbidden Throne, Valhalla, and the iconic Phantom of the Opera.

A decent range of mobile, jackpot and table games are also on offer for players who want to take advantage of them.

Mobile product & app

The mobile site for Golden Palace Casino offers the same sharp graphics and fun experience as the regular version. Apps exist for iOS and Android mobile device users; however, they are not essential, as all the games work fine when accessed on a phone via a web browser.

Live casino

Live play options are available on table games such as blackjack at intermittent times. There is also a special bonus offer just for live dealer table players.

Banking

British players using Golden Palace Casino have a decent amount of options to choose from when depositing money into their account. Debit and credit card payments can be made using Visa Credit, Visa Debit, Visa Electron, Visa Delta, Mastercard, Switch, Discover, Maestro, JCB and Diners Club International.

A good range of e-wallet options is listed, such as Solo, Paysafecard, Skrill and Neteller, along with details of bank transfer payments and paying by phone. International players also have access to several country-specific payment methods. A £10 minimum is set for each deposit transaction.

Withdrawals can be made via bank wire transfer, cheque, Mastercard, Maestro, Neteller, Paysafecard, Visa and Skrill, and there is no charge regardless of the method chosen. All financial transactions are processed by Olorra Management Limited.

Withdrawal times

Requests to withdraw funds from your Golden Palace Casino account are processed within three working days; once processed, an email conformation is sent out. Payments via e-wallet sites generally take one to two days to come through once processed, bank transfers could take three to seven days and payments to credit or debit cards around two to five days, depending on the provider.

Players withdrawing their winnings by cheque should expect a longer wait of up to 28 days. A £20 minimum withdrawal amount is set for all methods except wire transfers, which have a £50 threshold in place.

Support

Golden Palace Casino is fully committed to providing a comprehensive and helpful customer support service. To this end, a 24/7 online chat facility and an email/web form service is available to all players.

Responsible gambling

Golden Palace Casino has a comprehensive responsible gaming policy and every effort is made to prevent players who are underage or who struggle with a gambling compulsion registering and playing. To enforce this, strict verification methods are imposed on all applicants, and there are plenty of tools to enable players to manage their spending and time on the site.

Players can set limits on their spending or choose to take time out as necessary. There are also links to support group and advice lines on the website, which both registered and unregistered players can access.

Security

Everything possible to ensure the ultimate level of security on the Golden Palace Casino site has been put into place, with up to date 128-bit SSL encryption and a firewall protecting personal data. All payments are processed by a very well-respected company that is an expert in online security.

Fairness and legitimacy

Golden Palace Casino games are subject to regular inspection and auditing to make sure they pay out fairly and as advertised.

Welcome bonus

The standard Golden Palace Casino welcome bonus promises a 100 per cent match for initial deposits of up to £200 made by completely new customers. Winnings must be wagered 50x within 90 days before being withdrawn. Video poker can only make up five per cent of this wagering total, and table games up to 10 per cent.

This kind of bonus is similar to those offered by most comparative sites, although the 90 days allowed to play is more generous than most.

No deposit bonus

The completely random bonus payments made on a Tuesday are the only type that do not require a deposit requirement to be eligible. In this case, however, players must have deposited something in the last two weeks and played within the previous eight days to be included.

Free spins bonus

Golden Palace Casino players can enjoy free spins bonuses such as the Sunday special. A £10 deposit and the code from the site award you 10 free spins on a specific game. Seasonal specials offer similar deals.

Bonus codes, vouchers and promo codes

Golden Palace Casino has various bonus codes freely available on its website, which both new and regular players can access. The welcome bonus information lasts for a while, whereas the other codes tend to change as the offers, rewards and promotions are switched around every couple of weeks.

Existing customer bonuses, loyalty programmes and reloads

Golden Palace Casino has a very generous selection of bonus packages for existing customers. Special offers that reward players for depositing cash with tickets for prize draws or codes for free spins are always available, and they change often enough to stay fresh. The casino also offers a random cash surprise to players on a Tuesday.

Golden Palace Casino has some other nice touches; for example, it offers its players unique deals by email every Monday. The email message will include details of a special bonus offer tailored to reflect a player’s individual playing habits, likes and dislikes. Even better, this offer can be claimed twice by each player so long as they claim sometime between Monday and Thursday of the week it is sent.

The slightly less fun news is that the bonus awarded must be wagered 50 times before any winnings can be withdrawn, and sadly anything you win from the original bonus play must be wagered another 50 times and within seven days!

> FAQs

- How do I sign up to Golden Palace Casino?

The shared login/sign up button is at the far left of the menu of choices you find on the casino’s homepage. Click this and you will be taken to a new window, where you can register using the box that has appeared centre screen. This requires your email, a password and a phone number. Live chat can be reached directly from inside this box if you need assistance.

- What is the contact number for Golden Palace Casino?

There is no publicly available contact telephone number for Golden Palace Casino, but live chat and email support is available 24/7.

- How do I login to Golden Palace Casino?

The shared login/sign up button is at the far left of the menu of choices you find on the casino’s homepage. Clicking on this takes you through to a new window where the login button is at the top right of the screen. There you are prompted to enter your email and password. Live chat and a password retrieval option are both nice features.

- How do I close my Golden Palace Casino account?

To close your Golden Palace Casino account, you need to contact the customer service department.

- Is Golden Palace Casino a rip off/fraud?

Not at all; in fact, Golden Palace Casino takes the issue of fairness and legitimacy very seriously. The average payout percentage for the slots is over 95 per cent, and links to a page with a complete list with all details is clearly labelled on the website.

- Do you have to download software to play at Golden Palace Casino?

No, this is never required. Whether you are playing for fun or registering for an account to play with money, you can do so directly on the Golden Palace Casino site accessed via your usual web browser.

- How can I withdraw my casino bonus at Golden Palace Casino?

Once any wagering requirements have been met, players can withdraw bonus winnings in the same way as regular winnings.

- Is the Golden Palace Casino bonus legitimate?

There are lots of bonuses and they are all completely legitimate. Some have fairly high wagering requirements, while others dangle the chance of cash prizes in front of hungry players in return for depositing cash. The genuine bugbear some payers have is with the common 50x wagering requirement, which waters down the thrill of winning.

- Are there wagering requirements attached to the Golden Palace Casino bonus?

There are wagering rules for most of the bonuses on offer, although they vary between promotions. Those without this rule tend to be more like prize draws.

- Why can't I withdraw my Golden Palace Casino bonus winnings?

In most cases bonus winnings are tied to a player successfully completing the wagering requirements within a specific time period. If this has not been done, the winnings may have been lost or perhaps you have not yet quite reached the wagering level needed. Another reason could be that the essential verification documents required to begin withdrawing cash from the site have not yet been received or processed.

- Can I keep the money I win on my Golden Palace Casino free spins bonus?

Yes, providing any wagering requirements have been met. Some bonuses labelled as free spins are a little misleading, as they reward players who deposit a minimum amount and play (spin) on certain slots with a raffle ticket for a cash prize draw. In these cases, any money won is yours instantly.

- Does Golden Palace Casino have an app?

Yes, there are apps for both Android and iOS mobile phone and tablet users.

- Is there a bonus specifically for mobile players at Golden Palace Casino?

There are no bonuses exclusively for mobile players, but the various bonus games and tournaments can be played on a static or mobile device.

- Does Golden Palace Casino mobile casino accept PayPal?

No, there is currently no provision for either deposits or withdrawals to be processed via PayPal.

- Do I have to download the Golden Palace Casino app to play on my mobile?

No, players on mobile devices can access the site via their web browser and enjoy the same high-quality experience as if they were playing on a laptop or desktop.

- Can I play Golden Palace Casino on a Windows phone?

Yes, simply login via your favourite web browser and play as usual.

- Can I play Golden Palace Casino on an iPhone?

Yes, you can play as usual via your web browser or via a dedicated iOS app.

- Does Golden Palace Casino have mobile casino tournaments?

At the moment Golden Palace Casino does not offer any casino tournaments specifically for mobile players, but all players can access and enjoy the tournaments offered on the site.

- Does Golden Palace Casino allow top up by text/SMS?

UK players have the option to use the ‘pay by phone’ method, which allows deposits of between £10 and £30 a day to be made and charged via the player’s mobile phone provider. It is not possible to withdraw money using this method.

Casino Information

Casino: Golden Palace Casino
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Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
75
Mobile Usability
73
Customer Service
75
Slots Software
78
Promotions & Bonuses
75
Loyalty Scheme
71
Trust and Track Record
72
Payments and Withdrawals
75