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Heart Bingo Casino Review - Mobile, Live Casino, Banking & Bonuses

Review

7%
  • Friendly bingo community site.
  • Excellent choice of slots, instants and casino games.
  • WhichBingo Best Bingo Award 2017.
  • Fully Licenced by UK Gambling Commission

Heart Bingo Casino

Not Recommended

Visit Casino Full Ts&Cs apply. New members only, opt-in required. Min £10 deposit and wager. Spins on Paper Wins only. 1p coin size, max lines. Bingo game restrictions apply - £50 value on 25p tickets. 30 day expiry from deposit. 30 free spins (1p coin size, maximum lines) for the game Paper Wins (“Free Spins”); and 200 free bingo tickets, with no specified value 18+. Rules apply. Gamble Responsibly: BeGambleAware.org.

You must be 18 + to play at this casino and be aware that gambling can be addictive. Please read Gamble Aware. The welcome bonus referred to on this page is subject to the following terms and conditions: New members only, opt in required. Min £10 deposit and wager. Spins on Paper Wins only. Bingo game restrictions apply - £50 value on 25p tickets. 30 day expiry from opt in. Rules apply. 18+ BeGambleAware.org

Introduction

First and foremost, this is a bingo community website; however, Heart Bingo is also home to a number of slots games, casino games and instants. The bingo options are plentiful and include session bingo, which is available four times a day. There are also a number of smaller stakes bingo games, such as Candy Club, Time Tunnel and Goody Bag, which are available every five minutes throughout the day. 

Free play options with cash winnings are available on certain other games, such a Double Bubble and Paper Wins. This promotion is open to players who have wagered a minimum of £2 in the previous week; however, wins on these free play promotions tend to be quite small.

In addition to numerous slots from various developers, the site plays host to a variety of casino games including roulette, Caribbean stud poker, blackjack, hi-lo and Battleship Keno. At the heart of this bingo casino is a chat facility, where players are encouraged to communicate with other members of the site.

This bingo casino site is owned by UK gaming and platform developer Gamesys and is operated by the company’s subsidiary firm Entertaining Play, which is based in Malta. Gamesys has teamed up with Heart Radio, one of the UK’s leading commercial radio stations, to create this branded bingo site. It is a simple-to-navigate site with a red colour theme based around the Heart Radio branding.

The site was launched in 2010; however, in 2014 it underwent a major transformation to improve its usability and graphics. This means players who have not returned since before 2014 should probably head back to have another go. Since then Heart Bingo has become a much-celebrated casino site, having won three categories in the 2017 WhichBingo Awards: Best Bingo, Best Bingo Community and Best Online Slots Game for Double Bubble. It was also the runner up in the category Best Customer Service.

Software

Much of the casino, including the bingo games, is run with Gamesys software. The casino has also partnered with a number of games developers, whose games are found on the platform These include IGT, Eyecon, WMS, High 5 Games and NetEnt.

Slots

Despite being a bingo community website, there are a wide choice of slots available from major developers, including Da Vinci Diamonds, Starburst, Cleopatra, Rainbow Riches, and Guns n Roses. There are also a number of slot games made in house by Gamesys, including the award-winning Double Bubble alongside Tiki Island, Tiki Totems, The Godfather, and Houdini.

Players can also enjoy a number of progressive jackpot slot games on the site, including Paper Wins, Double Bubble Jackpot, and the very popular Deal or No Deal slot.

Mobile product & app

Heart Bingo has a highly-optimised mobile site that offers all the same fun and features as the desktop site. There is also an app for mobile devices, which can be found in both the iTunes App Store and Google Play for Android.

The app allows players to go directly to their games without the need to access them though a browser. All the same games, including session bingo and the lower stakes bingo games, instants, slots and table games, are available in the Heart Bingo app.

Live casino

Heart Bingo does not offer any live dealer games.

Banking

There are several banking methods for making a deposit or withdrawal at Heart Bingo, including debit/credit card, Paysafecard and PayPal. The minimum amount for a deposit is £10. The minimum amount for a withdrawal is also £10.

Withdrawal times

Heart Bingo claims to process withdrawals within four hours but adds that in some instances they can take up to 24 hours to be processed.

The withdrawal is then subject to the processing time of players’ chosen method, which is as follows:

visa debit card - 24 to 72 hours;

credit cards - 24 to 72 hours;

bank transfer - two to five working days;

PayPal/Paysafecard - 24 hours, often less.

Support

Heart Bingo has excellent customer support, as evidenced by the casino’s runner-up position for the 2017 WhichBingo Best Customer Service Award. Players have a choice of ways to get in touch: they can call customer services on 0800 458 3360 or use the 24/7 live chat to speak to one of the friendly members of staff on hand to help. Players can also use an online form to submit a query, or email support@heartbingo.co.uk.

Players will find the Help and FAQ tab on the lower menu, which opens a pop-up where you can access live chat, fill out an online form, or look though the FAQs.

Responsible gambling

Players should click on the ‘Play Responsibly’ tab on the top menu to find out more about how to set controls and assess their own gambling behaviour. Heart Bingo allows players to limit the amount they can deposit each day and also to set up session reminders to be alerted when they have been playing for over a certain timeframe.

Players can also choose an account cool-off period of between 24 hours and six weeks, or they can self-exclude from the site for a timeframe of between six months and five years. Players are welcome to call the customer services team at any time to talk about problem gambling.

Players will also find a self-assessment quiz on this page, where they can use a series of questions to think about their gambling habits. There are also links to organisations that can help, including GamCare, Gamblers Anonymous and Gamble Aware. There are also links to software that can block gambling sites, such as GamBlock.

Security

Heart Bingo uses secure servers to transmit payments. The casino uses Thawte certification to encrypt all payments, with all personal information protected by industry-standard SSL encryption.

Fairness and legitimacy

The casino is licensed and regulated by the United Kingdom Gambling Commission for UK players and Gibraltar Gambling Commission for non-UK players. Heart Bingo guarantees a verifiable fair gaming environment where all games are extensively tested and reviewed prior to release.

The outcome of the game results is determined by Heart Bingo’s certified random number generator. Heart Bingo also seeks specialist independent audits of its RNG and of average game payout percentages to ensure fair play.

Heart Bingo Casino FAQs

- How do I sign up to Heart Bingo Casino?

Signing up is easy. Simply click on ‘join now’ in the top right-hand corner to enter your details and open an account.

- What is the contact number for Heart Bingo Casino?

The customer services telephone number for Heart Bingo is 0800 458 3360. This line is manned 24 hours a day, seven days a week.

- How do I login to Heart Bingo Casino?

Simply sign in by clicking ‘login’ in the top right-hand corner of the home page.

- How do I close my Heart Bingo Casino account?

Players can close their Heart Bingo account at any time. You can do this by emailing support@heartbingo.co.uk, contacting the casino via live chat, or phoning customer services on 0800 458 3360. Players can choose to close their account permanently or set a cooling-off or self-exclusion period.

- Is Heart Bingo Casino a rip off/fraud?

Heart Bingo is owned by Gamesys, a well-established UK casino, bingo and slot game developer. It appears to be completely legitimate and there are no reports online that it may be a fraud or rip-off.

- Do you have to download software to play at Heart Bingo Casino?

No, players can enjoy all the games in-browser from a desktop or mobile device or they can download the Heart Bingo app to their mobile device.

- How can I withdraw my casino bonus at Heart Bingo Casino?

When you have met the wagering requirements for the free spins bonus, you will be able to make a withdrawal provided you have over £10 to withdraw. You can do this by clicking the ‘withdraw’ button in your account.

- Is the Heart Bingo Casino bonus legitimate?

Yes, the casino is licensed and regulated by both the Gibraltar Gambling Commission and the United Kingdom Gambling Commission.

- Why can't I withdraw my Heart Bingo Casino bonus winnings?

You may not have verified your account with the required ID or you may not have met the necessary wagering requirement.

- Can I keep the money I win on my Heart Bingo Casino free spins bonus?

Yes, provided you have met the wagering requirement you can withdraw and keep your casino bonus winnings.

- Does Heart Bingo Casino have an app?

Yes, the Heart Bingo app can be downloaded from the iTunes App Store or the Google Play Store.

- Is there a bonus specifically for mobile players at Heart Bingo Casino?

There is no bonus specifically for mobile players, but those who download the app will be able to take advantage of app-specific promotions such as the chance to enter a prize draw for a free game.

- Does Heart Bingo Casino mobile casino accept PayPal?

Yes, Heart Bingo accepts PayPal for both withdrawals and deposits.

- Can I pay Heart Bingo Casino with my phone credit?

No, players cannot make deposit using phone credit.

- Do I have to download the Heart Bingo Casino app to play on my mobile?

No, you can play in-browser on your mobile device if you would prefer not to download the Heart Bingo app.

- Can I play Heart Bingo Casino on a Windows phone?

Yes, the Heart Bingo mobile site can be accessed and played on a Windows phone.

- Can I play Heart Bingo Casino on iPhone?

Yes, the Heart Bingo mobile site can be accessed and played on an iPhone.

- Does Heart Bingo Casino have mobile casino tournaments?

No, Heart Bingo does not host mobile tournaments.

- Does Heart Bingo Casino allow top up by text/SMS?

No, you cannot make deposits by using an SMS or text service.

Casino Information

Casino: Heart Bingo Casino
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Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
78
Mobile Usability
73
Customer Service
78
Slots Software
77
Promotions & Bonuses
79
Loyalty Scheme
78
Trust and Track Record
78
Payments and Withdrawals
77