Hello Casino Review - Mobile, Live Casino, Banking & Bonuses

Review

74%
  • Trusted casino brand since 2014
  • Quick withdrawals within 24 hours
  • Hundreds of games from top developers
  • Excellent 24/7 customer support
  • Generous no-deposit welcome bonus
  • Monthly free spins

Hello Casino

Up to £500 Bonus + 50 Spins

Visit Casino Full Ts&Cs apply. 18+. New players only. One Bonus Offer per player. Min deposit £10. Max bet £5 while bonus is in play. Offer is 100% deposit match up to £100 plus 25 bonus spins on either Gonzo's Quest or Twin Spin Delux games. Bonus spins winnings are credited in form of bonus funds. Bonus funds are separate to Cash funds and are subject to further wagering, which is 35x the total of bonus + cash funds. Once claimed, bonus funds must be used within 30 days and bonus spins within 10 days, otherwise they shall be removed. BeGambleAware.

 

Introduction

Please note that we are in an affiliate partnership with this Casino. While the review below is our own opinion, in the interest of transparency we are letting you know that we are not independent of them. You must be 18 + to play at this casino and be aware that gambling can be addictive. Please read Gamble Aware. All offers, bonuses and promotions mentioned here are for new customers only.

Hello Casino is a welcoming site, hence the name it has chosen; ‘hello’ is instantly recognisable across the world. Hello Casino prides itself on being a friendly casino that puts the player first. The website is well laid out and easy to navigate. It is a product of White Hat Gaming and a team of iGaming professionals, who have worked together to come up with a casino that is user friendly and gives the player the optimum chance to win. Its gaming licence was issued in August 2017, so this is a relative newcomer to the gaming industry.

The casino is registered in Curacao and has been licensed by the UK Gambling Commission, which guarantees exacting standards of security and data protection. The site is hosted throughout the European Union.

There is a wide selection of slots to view on this site. Players can choose from many genres, such as blackjack, roulette, table games, classic slots, live dealer, video slots and poker, keno and scratch cards. There is something here for every player.

Introduction to the software

The website features creations from a number of well-known, reputable providers, such as NetEnt, Amaya, Aristocrat, NextGen, Ezugi, NYX Interactive, iGaming2go, Multicommerce, Betsoft, 1×2 Gaming, High 5 Games, 2by2Gaming, Thunderkick, Leander and EIK.

The variety of gaming backgrounds guarantees a diversity of gaming options available to players.

What games does Hello Casino have?

You will find around 36 table game options, 367 slots and 13 video poker titles. There are a variety of tabs at the top of the screen that will help you to narrow down your search, including table, video slots, slots, jackpots and live casino. The titles are arranged by most popular, so you will have a fair indication of what to choose by what other users are playing. Starburst and Aloha, Cluster Plays, European Roulette and Reel Rush are listed as being popular slots on the site.

Mobile product & app

The casino is web based, which means you can play the titles available on a variety of devices, including Windows, Android and iOS. You can play on your PC desktop, mobile and tablet in the comfort of your own home or while out and about – whichever you prefer. The games will be optimised to fit the size of your screen; if you have any problems, try reloading the game. There is no app required and the only software you need is Adobe Flash Player, so you do not need to worry about downloading any software from the site; however, check your data limits with your mobile provider before using the site through your mobile.

Live casino

The Hello casino has live dealer products available through Evolution Gaming and NetEnt, which are leaders in the world of online casino gaming. There are some great titles to play here; for example, you can pick from Dream Catcher, live roulette, blackjack, hold’em, Caribbean stud, three-card poker and baccarat.

Enjoy the experience of the casino from the comfort of your own home. The live dealers are professional and welcoming, and you are guaranteed an immersive experience using the live casino facility through Hello Casino.

Banking

There are a variety of payment methods available at Hello Casino. Banking information can be found at the top of the screen, and you will be taken to a screen that displays all the banking methods open to you and the minimum deposits necessary with each option. The transaction time will also be listed in this well laid out table. Players can use visa/debit cards in addition to a variety of money transfer systems. There are gaming e-wallet options available, such as Neteller and Skrill, alongside other well-known methods such as Giropay, Trustly and TrustPay. All methods require a minimum deposit of £10, with the money available instantly except in the case of Bank Wire. This is dependent on the bank.

All the options are secure, which means your bank information will not be compromised. Hello Casino will ensure that your details and money are safe as they are being transferred.

Withdrawal times

You can request a withdrawal by logging on to your account and going to the cashier and selecting withdrawal. You will withdraw your money by the same method you used to deposit it. The time involved will depend on the type of transaction, with further information displayed on the banking page on the website. The withdrawal can be cancelled as long as it has not been processed, and the minimum withdrawal amount is €25. Neteller, Skrill and Visa will be instant, but Bank Wire will depend on the individual bank involved.

Support

Hello Casino can offer its customers support 24 hours a day, seven days a week. It can do this through the live chat option available on the website; alternatively, you can email the team by clicking on the email option on the right-hand side of the page under support. You can also make contact through a variety of social media channels, including Twitter and Facebook, and you can video call the team through Skype. There is also a YouTube channel to explore for any questions you may have. The team hopes to answer your question within an hour, although you should allow up to 24 hours for a more complicated enquiry.

Responsible gambling

Hello Casino allows players to set up a deposit limit when registering, as research has shown that setting limits can help to reduce the problems associated with gambling. You can choose daily, weekly and monthly limits. Decreasing deposits will take effect immediately, while increasing limits will take 24 hours.

You can set a reminder to tell you how long you have been gambling for. You can close your account at any time; in addition, you can check your account history to look at any patterns and see how much you have been gambling.

You can give yourself a ‘time out’ from the site for a period of 24 hours to six weeks. You can do this through the responsible gambling section of your account. This cannot be overridden until the period has elapsed.

You can self-exclude for a period of six months to five years, and you will be advised to seek help. You can request that the customer service team excludes you if you feel unable to do so yourself.
The website includes a self-assessment list, so players can check to see whether they may have a problem with gambling and can be signposted to professionals who can help.

Security

Hello Casino takes your security very seriously. To comply with the UK Gambling Commission, it has passed the necessary tests and audits and must comply with the relevant data security regulations. It does not share your information with third parties.

Hello Casino uses 128-bit SSL digital encryption to protect the transactions you make on the site. This is the same level of encryption that online banks use; therefore, the servers are always secured.

Fairness and legitimacy

Hello Casino uses a random number generator to ensure fairness in all its transactions. The system has been audited and verified externally to ensure it complies with the standards required for online gambling.

Welcome bonus

Hello Casino is very generous when welcoming new players. You will receive a bonus for the first three transactions when you sign up:

– Your first deposit will be matched 100 per cent with a limit of £100; for example, for £50 deposited, you will receive £50 and can enjoy 50 free spins on Twist Spin.
– You will receive a bonus of 25 per cent of your second deposit up to a value of £500; in addition, you will receive 50 bonus spins on Starburst.
– You will receive a bonus of 50 per cent of your third deposit up to £500. A bonus of 50 free spins is also on offer from Gonzo’s Quest.

There is a minimum deposit of £10 required, and terms and conditions apply. These can be found in the promotions section.

No deposit bonus

Hello Casino will award a no deposit bonus at random to loyal customers. The winnings from the deposit are capped at £150. Any winnings have to be wagered 25 times on video slots. There are slots that are excluded from any promotions, which will be listed in the terms and conditions of the bonus.

Free spins bonus

The website offers monthly free spins to try out any new titles launching on the site.

Bonus codes, vouchers and promo codes

All bonuses and promotional codes are sent directly to users when they have registered with the site. Players will be sent offers regularly, such as at the weekend and on a Wednesday, as advertised on the promotional area of their website.

Existing customer bonuses, loyalty programmes and reloads

Hello Casino is keen to reward its loyal customers. You are awarded loyalty points with every bet that you place on the site and can double your loyalty points on two advertised games every week. There is a VIP club by invitation only, whereby members are chosen who have used bonuses to extend their time in the casino. VIPs are offered a personal account manager and receive invitations to exclusive events or cashback options.

Hello Casino FAQs

-How do I sign up to Hello Casino?

Sign up by clicking on the ‘sign up’ button on the top right of the screen. You will be asked to provide the relevant information for the casino to carry out the necessary verification and security checks.

– What is the contact number for Hello Casino?

There is no contact number, but players can use the live chat, email or Skype to contact the customer services team. For a straightforward enquiry, the anticipate reply time is less than one hour.

– How do I log in to Hello Casino?

If you have already set up an account, you can log in by using the blue button on the top right of the screen. Type in your email address and password. Contact customer support if you are locked out of your account.

– How do I close my Hello Casino account?

Send an email to the customer service team if you would like to close your account.

– Is Hello Casino a rip off/fraud?

Hello Casino is a legitimate casino that has been fully registered with the UK Gaming Commission.

– Do you have to download software to play at Hello Casino?

Providing you have Adobe Flash on your device, you will not need to download any additional software to use this casino. This is the case regardless of whether you are playing on a mobile, tablet or desktop.

– How can I withdraw my casino bonus at Hello Casino?

The casino bonus account can only be withdrawn under strict conditions. The bonus is locked until the wagering terms have been fulfilled. According to the rules regarding active bonuses, the bonus sum must be wagered 35 times to be converted to a cash bonus and withdrawn, after which time a player can withdraw the money.

– Is the Hello Casino bonus legitimate?

The bonus is legitimate but is subject to strict terms and conditions to ensure fair play. The bonus can be added to if there are winnings when wagering the bonus.

– Are there wagering requirements attached to Hello Casino bonus?

Bonus money will be locked into an account until it has been wagered 35 times. Wagering amounts depend on the game being played. There is a table with values available, so players can work out how to wager their bonus correctly. Slots are the easiest way to wager. For a £100 bonus, for example, players need to wager £3,500 on slots to unlock the bonus

– Why can’t I withdraw my Hello Casino bonus winnings?

Players may not be able to withdraw a bonus if the bonus is locked in the account due to the wagering process being incomplete (35 times wager to unlock a bonus). The bonus may also have expired or have been withdrawn by the casino at any time.

– Can I keep the money I win on my Hello Casino free spins bonus?

You can keep any money won from free spins up to a value of £50 provided you have previously deposited money in your account.

– Does Hello Casino have an app?

The casino is web based, so does not require an app. The site will function fully as long as the player’s device is connected to the internet.

– Is there a bonus specifically for mobile players at Hello Casino?

All bonuses are awarded to welcome new customers or reward loyal customers; therefore, there is no bonus awarded for the device used to play in the casino.

– Does Hello Casino mobile casino accept PayPal?

No, PayPal is not accepted at the current time.

– Can I pay Hello Casino with my phone credit?

No, there is no facility to pay Hello Casino with phone credit.

– Do I have to download the Hello Casino App to play on my mobile?

There is no app to download; instead, simply access the webpage and play on your mobile. The site is designed to be accessed from mobiles, whether Windows, Android or iOS.

– Can I play Hello Casino on a Windows phone?

Hello Casino can be played on a windows phone, tablet or PC

– Can I play Hello Casino on an iPhone?

You can play Hello Casino on an iPhone or any other IOS device, such as an iPad or Mac.

– Does Hello Casino have mobile casino tournaments?

Although there is a live casino option, there is no facility for tournaments.

– Does Hello Casino allow top up by text/SMS?

There is no facility to top up your account by text/SMS. You can use a variety of deposit methods as outlined on the banking page, such as debit/credit card, Neteller and Skrill, and bank transfer. Check the website for details.

Casino Information

Casino: Hello Casino
Software: Microgaming, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Aristocrat, Leander Games, Thunderkick
Operator: Imperium Network Solutions Limited Casinos
Audited Payouts: Yes
Established: 2014
eCOGRA Approved: Yes
Currencies: £ and many more
Languages: English and many more
Deposit and Withdrawals: Bank Wire Transfer, GiroPay, iDEAL, Moneta, Neteller, Paysafe Card, Skrill, TrustPay, Visa, WebMoney
Withdrawal Limit:
Contact: support@hellocasino.com
Support: Email and Live chat.
Compatible Platforms: Desktop, iPad, iPhone, Android, Windows.

Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
82
Mobile Usability
74
Customer Service
74
Slots Software
77
Promotions & Bonuses
70
Loyalty Scheme
74
Trust and Track Record
73
Payments and Withdrawals
74