Lucky Casino Review - Mobile, Live Casino, Banking & Bonuses

Review

80%
  • Deposit bonus not available to UK players.
  • Good loyalty programme.
  • Registered with Gambling Commission.
  • Lots of NetEnt and Play’n GO games.
  • Fairness information is scanty.
  • Fully Licenced by UK Gambling Commission
  • Link to Terms and Conditions

Lucky Casino

Up to £1500 Welcome Bonus

Visit Casino 18+. New players only. T&Cs apply. £10 min. dep. 35X WR on bonus. Valid 30 days. Max bonus bet: £5. Game weighting & restrict. apply. BeGambleAware.org

Introduction

Lucky Casino is operated by Viral Interactive and owned by Fortuity Holdings. It is registered in Curacao; however, like many online casinos, it has a head office in Malta and is regulated by the Maltese Gaming Authority and by the Gambling Commission in the UK.

Lucky Casino’s site is often described as ‘quirky’. The front page is in not-quite English: ‘Lucky is working hard to let you see the rainbow and reap the treasures carried in the end of it’. Right, got it, but this is a site that definitely has its loyal fans.

Software

The gaming platform for the casino is provided by Finnplay, an open gaming platform that uses NetEnt. NetEnt and Play’n GO provide many of the titles; however, the site also features GamesOS/CTXM, Evolution Gaming, Endorphina, Ezugi, Join Games, Betsoft, Nyx Interactive, Pragmatic Play, iSoftBet, Yggdrasil Gaming, GameArt and Quickfire.

Slots

This is a relatively small online casino by internet standards, with around 400 games. It does not have the big choice of games providers and TV tie-in titles that some of the bigger sites have; however, there is a good range of popular slots, including Book of Dead, Aztec Warrior Princess, Starburst, Secret Code, Wild, Wild West, and Spellcast. 215 of the slots are NetEnt and Play’n GO titles.

Mobile product & app

This is an instant play and mobile casino, with no specific app to download. If you have a phone or tablet that can access a web page, you will be able to access the site.

Live casino

Lucky Casino does not have a live dealer product; however, it does have video poker, table games and jackpot games.

Banking

Lucky Casino takes deposits via Mastercard and Visa, Neteller and Skrill, Paysafecard, Giropay, Trustly, SafetyPay, MuchBetter and Zimpler. Some customers complain that you can’t fund the account with different debit and credit cards, as you can with some casinos.

Withdrawal times

The casino has a withdrawal limit of £30,000 a month - higher than some. It will process e-wallet withdrawals (Neteller and Skrill, for example) in 24 hours. This is slower than many casinos, which process e-wallet withdrawals almost immediately. The pending time - the extra time the casino takes before it processes the withdrawal - is 48 hours, which is by no means speedy.

Credit and debit cards take three to five days, which is average; however, the site does not state whether this is on top of the two-day pending period. Lucky Casino does not offer withdrawals by bank transfer or cheque. You can transfer onto Mastercard, Neteller, Skrill, Visa cards, Trustly or Zimpler. The minimum withdrawal amount is £30. Note that there are fixed withdrawal fees for certain cards.

Support

This casino gets mixed reviews for its support. Some customers recently found that although there was live chat in theory, in practice live chat appeared to close at about 8.30pm UK time - just when most slots players are getting going. This is not very helpful.

Responsible gambling

This could be better, at least as far as UK players are concerned. The GA logo at the bottom of the screen is somewhat tiny and goes through to the US Gamblers Anonymous site. Why, when the site is not available to US players? The other logo goes through to Gambling Therapy, which is a global site - a good one - that runs online counselling and meetings.

To be fair, there is the standard responsible gaming message in the terms and conditions. You can also place transaction, deposit and wager limits on your account and limit the session length - use the profile facility to do this. If you choose self-exclusion, your account will be off limits initially for seven days and you will need to apply in writing to have it reopened within this time. After this, the exclusion period cannot be altered. Note that for UK players, the minimum self-exclusion period is six months.

Security

Lucky Casino uses SSL layer encryption. Customer money is held separately to the business money; however, you should be aware that - like many casinos - Lucky Casino separates the money at what the Gambling Commission calls ‘basic’ level and the Gambling Commission defines as ‘no extra protection’. Money in these accounts would still be seen as part of the business if it went bust.

Fairness and legitimacy

Lucky Casino’s operators and owners are regulated by the UK Gambling Commission and there are no adverse comments recorded against them for any of the sites they operate; however, the casino does not show an eCOGRA logo - the organisation that many casinos use to show that their gaming is fair.

Lucky Casino is signed up with IBAS - the Independent Betting Adjudication Service - which is approved by the Gambling Commission. This service offers independent arbitration if you have a dispute with the casino. The return to player and random number generation do not appear to be publicly audited; if they are, the Lucky Casino information does not say anything about it.

Welcome bonus

The casino states that the welcome bonus is not available to UK players. We might ask why, and internet research shows that this is an area of some confusion. There are online posts saying that when a UK player goes to make a deposit, they can have the welcome bonus but no support. This is rather confusing and any players making a deposit are advised to check carefully. There are wagering requirements, but it is not clear how this would affect UK players.

No deposit bonus

Not for UK players, who are not eligible; however, one does exist apparently. Just not for us.

Free spins bonus

Lucky Casino has a free spins bonus for both no deposit and deposit customers. Free spin bonuses given as a result of a deposit have a 40x wagering requirement; no deposit free spins have a 50x wagering requirement. Only bets from the bonus contribute towards the wagering requirement.

There is a free spin shop that seems to depend on buying into a campaign; if this is the case, is it actually free? This is somewhat confusing, as is much of Lucky Casino. In general, the bonus information is a bit difficult to understand. It certainly appears that UK players are not this casino’s key market.

Bonus codes, vouchers and promo codes

There are various promos in the free spins shop. The casino has a ‘quest’ theme in which you follow the rainbow and find the pot of gold; however, like much about this site, it is hard to find definitive details.

Existing customer bonuses, loyalty programmes and reloads

There is a loyalty scheme that is confined to the slot games. It has bronze, silver, gold and platinum levels. A cash or bonus bet pays out one gold point. When you have 1,000 points you can convert them into promo money; however, the points expire in 30 days, so you would have to be a pretty active player to get 1,000 of them. Loyalty points that are converted to bonus money have a 60x wagering requirement.

Bronze is the entry level in the loyalty scheme. Silver is achieved at 2,500 points, gold at 5,000 points, and platinum at 10,000 points. Silver, gold and platinum attract extra points when they are achieved.

It is hard to see why you would choose Lucky Casino, apart from the name. There are a lot of sites out there that are more UK-friendly, have a better selection of games, and have more transparency about player fairness. Lucky Casino is fairly new, so it may develop a more UK-friendly attitude.

Lucky Casino FAQs

- How do I sign up to Lucky Casino?

On the home page is a ‘sign up now’ box where you need to fill in your email address and choose a password. When you have signed up, you will be able to make a deposit.

- What is the contact number for Lucky Casino?

Lucky Casino does not have a contact number, so you will need to use the chat facility or email customer support.

- How do I login to Lucky Casino?

The casino has a ‘quest’ theme for players, so to sign up you click the ‘start your quest’ button on the front page. This takes you to a standard email and password sign-up box. After you have registered, use this page to log in.

- How do I close my Lucky Casino account?

You will have to get in touch with customer support through the live chat facility. You will need to enter your email address first.

- Is Lucky Casino a rip off/fraud?

Lucky Casino is registered with the Gambling Commission. This means it has passed a number of rigorous tests, so we can safely say it is not a fraud; however, it would be nice to see it adding RTP (return to player) stats for the games on the site. This is particularly relevant if different games contribute different amounts to the wagering requirements. Similarly, most sites show that their games have been audited for fairness and that the random number generator is genuinely random. Lucky Casino does not have any information about this.

- Do you have to download software to play at Lucky Casino?

No, there is no need to download software - simply play in your browser.

- How can I withdraw my casino bonus at Lucky Casino?

Real money can always be withdrawn. For no deposit free spins, withdrawals are limited to £100. The minimum withdrawal is £30. Withdrawals also require a deposit so that Lucky Casino can verify the withdrawal method.

- Is the Lucky Casino bonus legitimate?

It is legitimate, but there are some restrictions on withdrawals (see above).

- Are there wagering requirements attached to Lucky Casino bonus?

There are, but there is no information about whether different games have different contributions to the wagering requirement. Deposit match bonuses are not available to UK players, but they have wagering requirements of between 25x and 35x. Deposit free spin bonuses have a wagering requirement of 40x. No deposit free spins have a wagering requirement of 50x, while promo bonuses have various wagering requirements.

- Why can't I withdraw my Lucky Casino bonus winnings?

You may not have met the wagering requirements.

- Can I keep the money I win on my Lucky Casino free spins bonus?

Yes, but it counts as bonus money rather than ‘real’ money. The maximum conversion of bonus money and subsequent withdrawal is limited to £1,500. The remaining balance is forfeited when you withdraw.

- Does Lucky Casino have an app?

It does not have a specific app; however, if your mobile can access a web page, you will be able to access the Lucky Casino site.

- Is there a bonus specifically for mobile players at Lucky Casino?

No, there is no specific bonus for players using mobiles.

- Does Lucky Casino mobile casino accept PayPal?

No, PayPal is not listed as a payment method.

- Can I pay Lucky Casino with my phone credit?

No, you can’t pay Lucky Casino with phone credit.

- Do I have to download the Lucky Casino app to play on my mobile?

There is no specific app. If your mobile can access a web page, you will be able to access the Lucky Casino site.

- Can I play Lucky Casino on a Windows phone?

If the phone can access the internet and display a web page, you can play Lucky Casino.

- Can I play Lucky Casino on iPhone?

As long as a phone can access the internet and display a web page, you can play Lucky Casino.

- Does Lucky Casino have mobile casino tournaments?

No, Lucky Casino does not have any mobile casino tournaments.

- Does Lucky Casino allow top up by text/SMS?

No, these payment methods are not available at Lucky Casino.

Casino Information

Casino: Lucky Casino
Software:
Operator:
Audited Payouts:
Established:
eCOGRA Approved:
Currencies:
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Deposit and Withdrawals:
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Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
80
Mobile Usability
84
Customer Service
79
Slots Software
85
Promotions & Bonuses
78
Loyalty Scheme
80
Trust and Track Record
80
Payments and Withdrawals
80