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PlayGrand Casino Review - Mobile, Live Casino, Banking & Bonuses

Review

78%
  • Customer support with live chat
  • Live game action
  • Compatible with mobile playing
  • Excellent selection of slots
  • High levels of security and regulation
  • Fully Licenced by UK Gambling Commission
  • Link to Terms and Conditions

PlayGrand Casino

Up to £1000 Bonus + 100 Bonus Spins

Visit Casino 18+. New players only. T&Cs apply. £20 min. dep. 35X WR on bonus+deposit+spins. Valid 30 days. Max bonus bet: £7.50. Spins on selected games, valid 10 days.

Introduction

Playgrand Casino was established in 2013 and is owned by Cadell Limited N.V. It is a playground for a number of big name software platforms including the likes of White Hat Gaming, Betsoft, NextGen Gaming, Leander Games, 1x2 Gaming, Microgaming and NetEnt.

Playgrand, which is managed by White Hat Gaming, offers an excellent selection of slots, along with video poker and other table games. These are available for instant play using a flash browser and no download is required. There is also the option to play on your mobile devices, as well as on your desktop computer or laptop.

Software

Playgrand is made up of offerings from a whole host of software providers, including the big names mentioned previously and others such as Nyx Interactive, Aristocrat, Amaya (Chartwell), Ezugi, Quickspin, 2 By 2 Gaming, Thunderkick, Games Warehouse, White Hat Gaming, Multicommerce Game Studio and Elk Studios.

These makes for an outstanding choice of slots and gaming options. There should certainly be no chance of you not being able to find a game you want to play, whether you prefer classic slots, video versions or exciting live table games.

Slots

Playgrand offers an impressive game selection from some of the biggest software providers in the business. The interface is user-friendly, and the categorisation helps you find the games you want to play as quickly and easily as possible, while the slots can be accessed at the click of a single button.

The choice of slots available means it shouldn’t be hard to find something that you want to play and the site features some of the most popular games around, including such firm favourites as Dead or Alive, Attraction, Dragon, Queen of Thrones and Jack and the Beanstalk.

There is also a good choice of video poker games including Joker Wild 1 Hand, Jacks or Better 50 Hands and Deuces Wild 100 Hands. Playgrand also features more than 15 different table games, including blackjack and roulette, along with other fun and scratch, ball and virtual games.

Mobile product & app

You can play games on the go quickly and easily with Playgrand. All you need to do is input your phone number and then download the link on the main site.

Live Casino

There is a live dealer option at Playgrand powered by Evolution Gaming and NetEnt, meaning that you can enjoy real-time action playing the likes of lottery games, baccarat, blackjack and roulette.

Current options include:

• Dream Catcher

• Live Roulette from Evolution Gaming

• Blackjack Live

• Baccarat Live

• Live Caribbean Stud Poker

• Three Card Poker

• Casino Hold ‘Em

• Ultimate Texas Hold ‘Em

• Live Roulette from NetEnt

• VIP Roulette

• Automatic Roulette

• Live Blackjack from NetEnt

• Common Draw Blackjack

Banking

Playgrand accepts a reasonable selection of deposit methods including Visa, Visa Electron, Maestro, MasterCard, Paysafe Card, Neteller, Skrill and bank wire. Withdrawal methods, meanwhile, include bank wire transfer, Neteller, Visa, Visa Electron and Skrill.

Withdrawal times

As is the case with other online casinos, the withdrawal times at Playgrand depend on the withdrawal method you choose. EWallets offer the fastest withdrawal times of between 24 and 48 hours, while credit or debit card withdrawals can take between two and five days.

Bank transfers typically take between three and five days and there is a pending time of between 48 and 72 hours. There is not the option to request a cheque when you decide to withdraw some funds and there is a withdrawal limit of approximately £7,000 a week.

Support

A live chat option does make contacting the customer services team at Playgrand quick and easy and this is available all-day, every day. Another option is to contact the customer services team using email at support@playgrandcasino.com, and there is also an easy-to-understand FAQ section where the answers to the most commonly asked questions can be found.

Responsible gambling

Playgrand Casino takes its responsible gambling obligations seriously and is committed to preventing issues from arising and helping to tackle issues should they arise. There is a comprehensive armoury of player protection tools, making it easy for you to manage your own gambling with the help of the Playgrand team. Options available include:

Gambling limits allowing you to limit or control your spending.

Deposit limits are available; these have been proven to reduce gambling issues by allowing you to decide how much you want to spend before you actually start playing. You can set your deposit limit when you register for an account if you wish and you can also amend this at any time if you decide your limit should go up or down.

Your deposit limits can be set to apply daily, weekly or monthly. If you choose to increase your deposit, it will take 24 hours to be applied to your account and you will have to confirm that you want the increase. Decreases, however, can be applied immediately.

Game time reminders to help you keep track of the amount of time you have been logged into Playgrand. Account closure is simple at Playgrand, meaning that you can stop using the casino whenever you want. All you have to do to close your account is contact the customer services team.

If you close your account in the standard way, it is possible to reopen it in the future if you choose to by contact customer services once again. A time-out or take a break facility allows you to temporarily exclude yourself. This exclusion can apply for anything from a day to six weeks. Once you have chosen how long your time-out should last you will not be allowed to log back into Playgrand until the period has passed.

You may also choose a self-exclusion option and, at your request, we will prevent you from using the Playgrand Casino for between six months and five years. Playgrand will also attempt to prevent you from opening other accounts.

The casino also offers easy access to your account history as it is widely accepted in the industry that allowing you to fully understand how much money you are spending, as well as assessing what you are playing, can help you reflect on what you are doing and ensure that you are enjoying your playing experience without problems developing.

Security

Playgrand security is of the standard that you would expect from a modern online casino. SSL encryption is used to protect your data, meaning that you can feel confident that your personal details and financial information is not being put at any unnecessary risk.

Fairness and legitimacy

The Playgrand Casino brand is a managed by the White Hat Gaming Limited company on behalf of Caddell Limited N.V. This is regulated for customers in Britain by the UK Gambling Commission (UKGC) with the licence number 000-038720--319481-008. White Hat Gaming Limited, meanwhile is Malta registered and is regulated and licensed by the Malta Gaming Authority, offering confidence to people in other countries not covered by the UKGC jurisdiction.

These licenses and regulations should demonstrate the legitimacy and fairness of the Playgrand Casino, as should the fact that the checks and auditing you would expect takes place regularly to ensure that high standards of fair play are always maintained.

Welcome bonus

Playgrand offers a very generous bonus for new players, including a 100 per cent match bonus worth up to £1,000. You will also get 100 free bonus spins which you can use on one of five popular slots.

These are:

• Starburst

• Guns N Roses

• Jack and the Beanstalk

• Fruit Shop

• Gonzo’s Quest

The opening bonus is only available to new players aged 18-years or over and you will have to satisfy some basic terms and conditions. You must make a deposit of at least £20 in order to qualify for the bonus and you must use your bonus spins within ten days of registering. If you don’t do this then your bonus spins will be removed.

These can only be used on the selected games mentioned previously and there is a 35x your bonus and deposit for both the spins and the main welcome bonus. The latter has a maximum bet limit of £7.50 and your bonus amount must be used within 30 days or any funds left over will be removed from your account.

No deposit bonus

All of the bonuses currently on offer at Playgrand require you to make a deposit in order to benefit from the offers.

Free spins bonus

The welcome bonus at Playgrand includes the chance to enjoy 100 free spins on Starburst, Jack and the Beanstalk, Fruit Shop, Guns N Roses or Gonzo’s Quest.

Bonus codes, vouchers and promo codes

There are regular offers available at Playgrand but these do not require that you enter specific bonus, voucher or promo codes.

Existing customer bonuses, loyalty programmes and reloads

Playgrand offers a seasonal selection of bonuses. At Easter, for example, the Easter Bunny may leave a range of egg-cellent surprises, ranging from cash prizes to high-tech gadgets and bonuses. This means that it’s worthwhile checking back in at Playgrand from time-to-time to make sure you don’t miss out on some great prize-winning potential.

Playgrand also offers a Terrific Tuesdays reload bonus. This means that you can enjoy a 40 per cent bonus on the first deposit you make on the day, up to a maximum of £40. This means that if you deposit £100 each Tuesday you can enjoy playing with £140.

Of course, there are terms and conditions attached to this bonus. These include that you must be an existing player and make a minimum deposit of £20. There is also a wagering requirement of 35x and you must use the bonus within 30 days if you don’t want to lose it. Existing players only.

Playgrand FAQs

- How do I sign up to Playgrand?

Simply following the online prompts on the homepage of the Playgrand Casino will allow you to quickly and easily sign up for an account.

- How do I login to Playgrand?

All you have to do is enter your login details in the top left-hand corner of the Playgrand Casino homepage.

- How do I close my Playgrand Account?

You can close your Playgrand account by contacting the customer services team, either by email or by using the live chat option. It is also possible to request for customer support to reopen your account in the future if you change your mind.

- Is Playgrand a rip off / fraud?

Playgrand is a part of a well-respected group of companies and is licensed and regulated in both Malta and the UK.

- Do you have to download software to play at Playgrand?

No downloads are required to play games at Playgrand, although you will have to access a link if you want to use the mobile version of the game.

- How can I withdraw my casino bonus at Playgrand?

Fulfil the 35x wagering requirements that apply to the casino bonuses on offer from Playgrand and you will be able to withdraw your funds.

- Is the Playgrand bonus legitimate?

There are legitimate bonuses on offer from Playgrand, ranging from Tuesday reload offers for existing players to a welcome bonus worth up to £1,000 and 100 free spins to play on a specially-selected choice of games.

- Are there wagering requirements attached to Playgrand bonus?

The Playgrand bonuses come with a wagering requirement of 35x (bonus and deposit) which must be fulfilled before you can withdraw your funds.

- Why can't I withdraw my Playgrand bonus winnings?

You must fulfil the company’s terms and conditions and wagering requirements in order to be able to withdraw your bonus winnings.

- Can I keep the money I win on my Playgrand free spins bonus?

Yes, if you meet the 35x wagering requirements.

- Can I play Playgrand on iPhone?

You can enjoy playing a variety of games in the Playgrand Casino on both Android and iOS devices.

 

Casino Information

Casino: PlayGrand Casino
Software:
Operator:
Audited Payouts:
Established:
eCOGRA Approved:
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Deposit and Withdrawals:
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Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
78
Mobile Usability
79
Customer Service
77
Slots Software
76
Promotions & Bonuses
78
Loyalty Scheme
74
Trust and Track Record
78
Payments and Withdrawals
77