- Range of online scratch cards and slots available.
- Regular live tournaments.
- VIP programme and welcome bonus.
- No need to download software.
- Variety of payment methods accepted.
- Fully Licenced by UK Gambling Commission
- Link to Terms and Conditions
Prime Scratch Cards Casino
100% Deposit Bonus up to £200Visit Casino 18+. New players only. T&Cs apply. £10 min. dep. 35X WR on bonus. Valid 21 days. Game weighting applies. Max win on free cards: £100. BeGambleAware.org
Established in 2005, Prime Scratch Cards is under the ownership of Prime Online Ltd, which owns five other online casino brands. Prime Scratch Cards’ games are run by Aspire Global International Ltd, except in Great Britain where they are operated by AG Communications Ltd. The operator is licensed by the UK Gambling Commission for British customers and the Malta Gaming Authority for players in other countries.
As the name suggests, the focus of Prime Scratch Cards Casino is scratch cards! These work like the scratch cards you can buy at the local newsagent. Simply click on the panels to reveal the symbols. If you match the required number of symbols, you can win a cash prize, which will be credited to your account. You can also play a limited range of slots at the site and take part in instant win games.
The style of the Prime Scratch Cards Casino site is basic and neutral. There is a menu at the top of the page through which you can navigate to the different games, with a side menu for accessing the FAQ section and other support.
Customers can play for real money or in practice mode for a limited period. You then need to open a real money account and make a deposit, even if you want to continue to play in demo or practice mode.
Prime Scratch Cards Casino’s games are provided by Amaya (Chartwell), NeoGames and NetEnt.
While the primary focus is on scratch card-style games, Prime Scratch Cards Casino also offers a limited range of slots. There are currently around 15 titles to choose from, including popular choices Fruity Friends and Starburst. Other options include Gonzo’s Quest, Flowers, and AstroDice. The selection may be small, but there is a choice of themes and the site adds new titles from time to time.
Mobile product & app
There is a separate mobile section on the site featuring a QR code that you can scan to get a link to access the games. You can also simply type the web address into your browser for an optimised version of the site that works on all devices.
Prime Scratch Cards Casino offers scratch cards, slots and instant win games. There are no casino or live casino options available on the site at the present time.
Prime Scratch Cards Casino offers a wide range of payment methods, including Visa, Mastercard, Skrill, Neteller, Ukash, Entropay, wire transfer, paysafecard, Trustly, Siru Mobile, bank transfer, Giropay, Payr, UseMyFunds, and Euteller. A few other options are available, but these are the main ones for UK-based customers.
The options for cashing out are more limited, with Mastercard a notable exception. Be aware that withdrawals will normally be to your deposit method and you may be asked for ID documents before your withdrawal is approved.
Prime Scratch Cards Casino will process your cash out request within two business days. Once authorised, the pay-out takes one day to complete. The time it will take for funds to actually reach your payment method varies from immediately to seven business days.
The fastest methods include Neteller and Skrill, which take a total of three days, including processing time. The method with the longest cash out time is bank draft, which can take up to 10 days, including processing time. The withdrawal limit is £7,000 per month.
You can get in touch with the customer services team at Prime Scratch Cards Casino in several ways:
- Email: PSC-Contactus-ENG@neogames.com.
- Telephone: 0203 318 9367.
- Live chat.
- Fax: +35 622 484960.
- Post: 135 High Street, Sliema SLM 1549, Malta.
The telephone and live chat options are available seven days a week, from 8am to 1am Central European Time. If you need to send any ID verification documents, you can use the email, post and fax options.
Prime Scratch Cards Casino includes a link to GambleAware and other sources of support. There is also a page of advice on responsible gambling. Measures in place at the site vary between UK and non-UK players, but the following are available:
- Self-exclusion, which enables the customer to suspend their account for a period of time.
- Reality check, which flags up how long a customer has been playing after one hour has elapsed.
Customers should contact the site if they wish to permanently close their account. Anyone wishing to re-open their account after a period of self-exclusion must wait 24 hours from notifying the customer services team before they can resume playing at the site. The site also takes steps to prevent underage gambling, such as requesting ID documentation from anyone suspected of being below the legal gambling age.
Fairness and legitimacy
According to Prime Scratch Cards Casino, there is an overall one-in-three chance of winning on each game in any series. As with most online casinos, a random number generator is used so that each game produces a fair result and cannot be rigged.
A scrolling list of the latest winners can be found on the website, so customers know when a big cash pay-out has been claimed. Each game has a ‘help’ section that details the rules, odds and prize amounts.
The current welcome bonus for new customers consists of up to 120 scratch cards and a 100 per cent matched first deposit up to £200. The first 20 cards can be claimed when you open a new account and make a deposit. To claim the other 100 cards (in blocks of 50), you have to deposit a minimum of £20 on the second and third days following your first deposit.
Winnings from these cards must be wagered 35x before they can be withdrawn. Also note that winnings from free games are capped at £100 and the cards expire after 24 hours. A separate 35x wagering requirement applies to the deposit match.
The minimum deposit for the welcome bonus is £10. If you make the minimum deposit, for example, you must wager £350 before you can withdraw the bonus funds and any associated winnings. Not all games contribute equally to the wagering requirements. You can log in to your account to check your progress towards meeting any wagering requirements.
No deposit bonus
Prime Scratch Cards Casino currently offers 20 extra games to new customers, with no deposit required. You need to open a new account and use the promo code ‘twentycards’. Winnings from the extra games are capped at £100 and 50x wagering requirements apply before you can withdraw any winnings from the extra games. Again, not all games contribute equally to the wagering requirements. This is available to new customers only!
Free spins bonus
There is no extra spins bonus at the present time. As the site focuses on scratch cards, the main bonus consists of extra games, or cards, rather than spins.
Bonus codes, vouchers and promo codes
At the time of writing, the only current promo code offer was the ‘twentycards’ no deposit bonus for new customers.
Existing customer bonuses, loyalty programmes and reloads
Customers have the chance to collect points that can unlock the various stages of the Prime Scratch Cards Casino VIP programme. New members need to collect 10 points to reach the bronze VIP level. There are five further levels, the highest being prestige VIP.
Each level offers a range of benefits, including a faster cash out process, access to live tournaments, a personal account manager, and free play on Sundays. Prime Scratch Cards Casino emails its registered customers with details of any new promotions.
Prime Scratch Cards Casino FAQs
How do I sign up to Prime Scratch Cards Casino?
Simply click on the ‘open account’ button to the top-right of the website, fill in a few basic details, and choose a unique username and secure password.
What is the contact number for Prime Scratch Cards Casino?
You can contact the customer service team by phone on 0203 318 9367. The team is available seven days a week, from 8am to 1am (Central European Time). You can also use the live chat and email options.
How do I login to Prime Scratch Cards Casino?
Click on the ‘login’ button to the top-right of the website. Fill in your username and password to access your account.
How do I close my Prime Scratch Cards Casino account?
You need to contact the customer services team via telephone, email or live chat.
Is Prime Scratch Cards Casino a rip off/fraud?
The site was established in 2005 and the operator is licensed to offer online gaming by the UK Gambling Commission and the Malta Gaming Authority. The site also takes steps to ensure its games are fair. This should provide peace of mind that the site is legitimate.
Do you have to download software to play at Prime Scratch Cards Casino?
No, you can play in practice mode or for real money via the website or a mobile device. You will need to install Adobe Flash to access the games.
How can I withdraw my casino bonus at Prime Scratch Cards Casino?
You need to meet the 35x times wagering requirement. If you don’t use the full bonus within 21 days, it will be removed from your account.
Is the Prime Scratch Cards Casino bonus legitimate?
It would appear so. Be sure to meet the requirements set out in the T&Cs to avoid missing out!
Are there wagering requirements attached to Prime Scratch Cards Casino bonus?
Yes. For both the matched deposit and extra games bonus, you must wager the deposit amount 35x before you can cash out any winnings. If you claim any extra spins, the wagering requirements are 50x, with winnings capped at £100.
Why can't I withdraw my Prime Scratch Cards Casino bonus winnings?
Possibly because you haven’t met the wagering requirements. There are also time constraints attached to all bonuses. If it is your first time cashing out, or you have changed your payment method, you may need send documents to verify your identity.
Can I keep the money I win on my Prime Scratch Cards Casino free spins bonus?
Yes, but cashing out is subject to wagering requirements.
Does Prime Scratch Cards Casino have an app?
No, but the main site works well on mobile devices.
Is there a bonus specifically for mobile players at Prime Scratch Cards Casino?
No, but bonuses are available on the site.
Does Prime Scratch Cards Casino accept PayPal?
No, PayPal is not currently accepted; however, the operator does accept a wide variety of other payment methods.
Can I pay Prime Scratch Cards Casino with my phone credit?
No, you currently cannot play using phone credit; however, customers in some countries can use Siru Mobile.
Do I have to download the Prime Scratch Cards Casino app to play on my mobile?
No, at the time of writing there did not appear to be a downloadable app. You can access an optimised version of the site for mobile play on iOS, Android and Windows devices.
Can I play Prime Scratch Cards Casino on a Windows phone?
Yes, the site is optimised for mobile play.
Can I play Prime Scratch Cards Casino on iPhone?
Yes, the site is optimised for mobile play.
Does Prime Scratch Cards Casino have mobile casino tournaments?
Live tournaments are available on the site, but these have restricted access for mobile users.
Does Prime Scratch Cards Casino allow top up by text/SMS?
No, at the time of writing, text/SMS top-ups were not available.
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