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Roxy Palace Review - Mobile, Live Casino, Banking & Bonuses

Review

59%
  • Huge selection of great Microgaming slots
  • Claim up to £350 from the welcome bonus
  • Dozens of life-changing jackpots available
  • Downloadable and Flash casino available
  • Excellent customer service
  • Mobile app available

Roxy Palace Casino

Not Recommended

Sign Up Now Full Ts&Cs apply. New accounts only, Min £10 deposit, debit/credit card and Paypal only, 50x wagering, game contributions vary. 7 day expiry. See full terms. Licensed and regulated for customers in Great Britain by the Gambling Commission, licence number 39430. Gambling can be addictive. Play responsibly, visit www.BeGambleAware.org for more details.

You must be 18 + to play at this casino and be aware that gambling can be addictive. Please read Gamble Aware. All offers, bonuses and promotions mentioned here are for new customers only.

Introduction

Roxy Palace is a well-established online casino that is available in over seven currencies, making it one of the leading casinos in the UK and Europe. There are over 500 slots available for you to choose from, including video poker rounds, video slots, progressive slots, table rounds and other types of slots.

The website is owned by the popular 32Red Group.

Software

Roxy Palace works alongside one of the most innovative brands within online casino software; Microgaming. All of the slots that you can find on the Roxy Palace website have been provided by Microgaming, so users are safe in the knowledge that all of the slots will feature high quality, detailed graphics and a range of animations and videos.

Microgaming slots are available in both Flash and download, but we recommend the downloadable option as it is more versatile and it comes with a wider range of slots. The Flash option means that you will only be able to play around 120 of the slots on the website, which is less than half of the total slots. Of course, this isn’t a huge problem, as 120 slots should keep most people very occupied!

Games

Roxy Palace has a huge selection of slots for you to choose from. Most of the games are slots, but players can also choose from a wide range of casino games, including playing card rounds, video poker rounds, Blackjack, Craps, Roulette, Sic Bo and Pai Gow.

As there are so many slots on the website, there is a wide range of themes for you to choose from, such as horror or sci-fi. There are also slots that feature bonus spins, extra games and progressive jackpots.

Mobile product & app

Ten years ago everyone played slots in the casino or on their laptop or computer, but now times are changing and Roxy Palace is definitely keeping up with the changes. The website offers a mobile app that can be used on both iOS and Android phones, meaning that players can still spin the reels when they are out of the house.

If you want to access the app you will need your Android, iPhone or iPad. Head to the official website on the device to download the app, and once the app is downloaded all you need to do is enter your details so that you can start playing.

Live Casino

The Roxy Palace doesn’t just come with an app; there is also a Live Casino feature that players can use to try and win even more. The Live Casino is also powered by Microgaming so it is up to the same standards as the website, and the slots featured are all fun and immersive.

Some of the slots even employ the latest video streaming technology to ensure that they can be played instantly, without any need for downloads. All you need is an internet connection to start playing.

The Live Casino also has access to three of the world’s most popular table rounds, so you will be able to jump in and choose a table round as soon as you load up the casino. There is even a webcam feature that players can use to see competing players, adding an extra level to the real-time casino effect. You can even watch the dealer shuffle the cards right in front of your very eyes!

Some of the options that you can find at the Roxy Palace Live Casino include Live Roulette, Live Baccarat and Live Blackjack.

Banking

There are a few different banking options with Roxy Palace, including debit cards, credit cards, Neteller, Skrill, Bitcoin, Bank Transfer, Click2Pay, Instadebit, EntroPay, ClickAndBuy, EcoCard, EZIPay, InstantDebit and UseMyWallet.

All of these options are widely used, secure options, so you can be safe in the knowledge that your personal information and banking details are protected. You can rely on this online casino to make sure that your transactions are completely safe and secure.

Withdrawal times

Cash withdrawals from Roxy Palace are mostly paid by the 32Red Group, and they pay most of the withdrawals within 24 hours, although it can take a little longer. The group does not make payments over the weekend, however, and this can mean that if you withdraw at the wrong time you may have to wait up to five days for the money. This isn’t ideal, but most withdrawals should be completed within 24 hours.

The minimum withdrawal at Roxy Palace is £20, and the maximum withdrawal is £4,000 per week (so £18,000 per month).

Support

One of the main concerns for many online gamers is the lack of customer support if something goes wrong, but this isn’t something that you have to worry about if you are playing with Roxy Palace. This is because the website offers a few different customer advice options, including a team of experienced professionals who are happy to help you with your problem.

The website also has a useful Help page that you can scroll through to see if you can find the solution to your problem. Most common questions have already been answered, so this could help to save you time.

If you can’t find an answer you can either email or live chat with customer support. The customer support service is available 24 hours a day, seven days a week, so it shouldn’t take long for you to receive a response.

Alternatively, you can speak to a member of customer support by ringing these numbers:

  • If you live in the UK: 0800 051 8938
  • If you live outside the UK: 001 770 261 0098

Responsible gambling

Gambling is a lot of fun, but it is important to stay fully in control of your gambling activity. Roxy Palace ensures that players are responsible gamblers by helping them as much as they can through GamCare, a charitable organisation that has teamed up with Roxy Palace to provide help and counselling to players who believe they have a gambling problem.

The website also asks players to confirm that they are legally allowed to gamble by providing their date of birth with a copy of their passport or driving licence.

If you live with children or teenagers who are under 18 you can also register with Roxy Palace’s filtering partner to ensure that they won’t be able to access the website when they are using the computer.

The final step that is in place to help ensure responsible gambling is “take a break” option that any player can enable if they feel like they are playing too much – or they can set reminders to shut the slot down after they have been playing for a certain length of time.

Security

Roxy Palace employs state-of-the-art security systems to ensure that you’re always safe when you play your favourite slots on the site. An SSL connection is used to ensure that all of your details are protected during data exchanges, and PCI compliant payment methods are in use to keep your funds safe when you deposit and withdraw money from your account.

Fairness and legitimacy

Players can expect fair, random outcomes when they play slots at Roxy Palace, as the website uses a Random Number Generator to ensure that every single outcome is completely random. This software is supplied to Roxy Palace by Microgaming Software Systems, which is one of the world’s biggest providers for totally fair slots.

The Roxy Palace system is also tested on a regular basis to ensure that it is still generating completely random results, helping to give customers peace of mind that their transactions are fair and unbiased.

Payments will also be tracked using an audit trail, helping to make the process even safer, and every account is open to the possibility of an external review from independent auditors.

The final system in place to ensure that customers know they can trust the website is a recurring monthly report that states the percentage of payouts on the site that month. This is very useful information and it confirms that players have a good chance of walking away with a win.

Welcome bonus

If you’ve never used Roxy Palace it is very likely that you are wondering about welcome bonuses, and if so, you won’t be disappointed. Roxy Palace is giving new players an extremely warm welcome by offering players up to £350 free cash.

Most online casinos just reward new players for putting down a deposit, but Roxy Palace goes a step further by providing a welcome offer that will give you a bonus on both your first and second deposits.

If you want to claim the welcome bonus for yourself, all you need to do is:

Complete the online registration.

Make a deposit within 72 hours of opening the account and your bet will be matched up to £150.

Choose a slot and play with twice as much money!

Once you have finished with your first deposit you can make a second deposit, and this will be matched up to £200. Nice!

No deposit bonus

Sadly, Roxy Palace doesn’t offer a deposit bonus, but there are lots of other promotional bonuses.

Free spins bonus

There are no free spins bonuses currently available at Roxy Palace.

Bonus codes, vouchers and promo codes

There is a wide selection of bonus slots and codes on the website, but they are constantly changing depending on current promotions. If you are signed up to the website you will receive promotional offers by email every week, including promotions to join slots tournaments and Double Points rewards on certain slots.

Existing customer bonuses, loyalty programmes and reloads

There is also a Players Club section that can be found on the website, and this section rewards players for their consistent use of the website through comp points, which gives the players more bonuses and special offers.

Roxy Palace FAQs

– How do I sign up to Roxy Palace?

You can sign up to Roxy Palace by visiting https://www.roxypalace.com/#sign-up.

– What is the contact number for Roxy Palace?

If you live in the UK: 0800 051 8938.

If you live outside the UK: 001 770 261 0098.

– How do I log in to Roxy Palace?

Log in at the top of the screen, or create an account by going to https://www.roxypalace.com/help/getting-started#sign-up.

– How do I close my Roxy Palace Account?

You can close your account by speaking to a member of customer service.

– Is Roxy Palace a rip off / fraud?

No, the website is licensed by HM Government of Gibraltar to ensure fairness.

– Do you have to download software to play at Roxy Palace?

You may need to download Flash to play some of the games.

– How can I withdraw my casino bonus at Roxy Palace?

You can withdraw your bonus once you have spent your deposit; simply request the funds and wait 48 hours for them to appear in your account. Remember that the funds could take up to five days to arrive if you withdraw before the weekend, so it is better to make withdrawals between Monday and Wednesday.

– Is the Roxy Palace bonus legitimate?

Yes.

– Are there wagering requirements attached to Roxy Palace bonus?

If you want to receive the Roxy Palace welcome bonus you will need to make an initial deposit of at least £20, although it is benefical to bet more as your bet will be matched. You also can’t play at Roxy Palace if you live in Australia, South Africa, US Minor Outlying Islands, US Miscellaneous Pacific Islands, US Virgin Islands or the US.

– Why can’t I withdraw my Roxy Palace bonus winnings?

You won’t be able to withdraw your winnings until you have met the wager requirements linked to the bonus.

– Can I keep the money I win on my Roxy Palace free spins bonus?

There is no free spins bonus.

– Does Roxy Palace have an app?

Yes.

– Is there a bonus specifically for mobile players at Roxy Palace?

No.

– Does Roxy Palace mobile casino accept Paypal?

No.

– Can I pay Roxy Palace Casino with my Phone Credit?

No.

– Do I have to download the Roxy Palace app to play on my mobile?

Yes.

– Can I play Roxy Palace on a Windows phone?

Yes.

– Can I play Roxy Palace on iPhone?

Yes.

– Does Roxy Palace have mobile casino tournaments?

Yes, there are various mobile and desktop casino tournaments you can check out.

– Does Roxy Palace allow top up by text/SMS?

No.

Please note that we are in an affiliate partnership with this Casino. While the review above is our own opinion, in the interest of transparency we are letting you know that we are not independent of them.

Casino Information

Casino: Roxy Palace
Software: Microgaming
Operator: Megapixel Entertainment LTD Casinos
Audited Payouts: Yes
Established: 2002
eCOGRA Approved: Yes
Currencies: £ and many more
Languages: English and many more
Deposit and Withdrawals: Bank Wire Transfer, ClickandBuy, EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Ukash, Visa Debit, Visa Electron, instaDebit, Visa, Entropay, POLi, Skrill
Withdrawal Limit:
Contact: [email protected] / 0800 731 4292
Support: Chat, Email, Phone
Compatible Platforms: Desktop, iPad, iPhone, Android, Windows.

Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
82
Mobile Usability
80
Customer Service
81
Slots Software
80
Promotions & Bonuses
82
Loyalty Scheme
81
Trust and Track Record
50
Payments and Withdrawals
59