- Wide variety of promotions.
- Possibility of £1,000 matched welcome bonus.
- Attractively-designed site.
- Live dealer action from NetEnt.
- Deposit by phone credit accepted.
- Fully Licenced by UK Gambling Commission
- Link to Terms and Conditions
Royal House Casino
Not Recommended - Try CasinolandVisit Casino 18+. New players only. T&Cs apply. 50X WR on bonus. Valid 90 days. FS on selected games. Game weighting & restrict. apply. BeGambleAware.org
Royal House casino is operated by ProgressPlay Limited. ProgressPlay provides a range of services for other casinos but also runs some online casinos itself, including Royal House, established in 2016. Royal House promotes itself as a top-of-the-range VIP online casino, so there are lots of mentions of ‘luxury’ and ‘lavish’ throughout the site.
ProgressPlay uses its own software to power some of the platform’s features. In terms of gameplay, you will find all the top names including Microgaming, NetEnt, Quickspin, Cryptologic, Nyx Interactive and 1x2Gaming.
There are plenty of progressive jackpot slots, including King Cashalot, Fruit Fiesta, Wow Pot, Tunzamunni, Lotsa Loot, Treasure Nile, Cash Splash, Mega Moolah ISIS, and 5 Reel Drive. These all feature good jackpots, with an overall total jackpot of over £4,000,000 not at all unusual! Lots of the most popular slots are available, such as Starburst, Guns n Roses, Jimi Hendrix, Thunderstruck, South Park, Koi Princess, Terminator, Avalon II, Pyramid, Pixie Gold, and Taco Brothers. Table game slots such as baccarat, jacks or better poker and roulette are also available.
Mobile product & app
Royal House boasts that it is the most sophisticated mobile gaming offer in the UK. You can use iOS, Windows or Android to access the site, then simply register using your mobile. Alternatively, you can use your phone to scan a QR code on the site.
There is a very good live casino offer with live dealers and both single-player and multi-player baccarat, roulette and blackjack. This is powered by NetEnt.
There is a very wide range of methods by which you can fund your account. Royal House casino accepts deposits from a number of credit and debit cards, including Visa, Visa Electron, Visa Delta, Visa Credit, Mastercard, Maestro, JCB, Solo, Switch, Discover, and Diners Club.
In terms of e-wallets, Neteller and Skrill are available, as are Giropay and Paysafecard. Trustly e-banking is available, along with WebMoney and Euteller.
You can also pay by phone, making a deposit by paying for a credit from your mobile phone provider or by using existing credit. Pay by phone is not available to anyone outside the UK. The minimum deposit is £10, with the maximum £30 per day. You can't withdraw money and have it paid back onto your phone.
Withdrawal times at Royal House casino are quite slow. The pending period is three days, whereas most other online casinos manage to do this in two days or even less. The casino estimates seven days to get the payment to your account.
There are no charges for withdrawals. Various minimum withdrawal amounts apply. This is £20 for credit and debit cards; for various other methods, including Trustly, it is £50. The maximum withdrawal is £3,000 per week and £6,000 per month.
There is a live chat facility, for which you will need to enter your name and email. It is not entirely clear what hours the live chat facility is available, but you can also contact customer support 24/7 by email or by using the contact form on the site.
Royal House offers the usual advice on responsible gaming, which you will read almost word for word on nearly all online casino sites. You can choose daily, weekly or monthly limits on the amount you bet, the amount you deposit, and the amount you are prepared to lose.
You can also limit your playing time on the site. Use the site’s ‘cashier’ function to do this - it will take seven days to take effect. You can also set the ‘reality check’ timer to warn you how long you have been playing and to stop you playing when the time limit you have set is up.
Those who realise they have a problem can self-exclude for a minimum period of six months and can extend this in six-month blocks if they need to. The site has a good set of links to organisations that can help with gambling addiction and a logo at the bottom of the home page with a link to BeGambleAware.
Fairness and legitimacy
The site has a clean bill of health with the Gambling Commission; however, it could be a bit more transparent by providing some information in the FAQs about how the fairness of the random number generation is checked. Also, it is hard to find a return to player (RTP) list for the games, which shows how much is paid out in winnings.
The welcome bonus ‘package’ is up to £1,000; however, on closer inspection, half of this consists of your deposit. There is also a 50x wagering requirement. At least Royal House has the decency to state this up front, but it is markedly higher than other sites.
The structure of the bonus is 100 per cent match up to £200 on the first deposit, plus you get the free spins. There is then a 30 per cent match up to £300 on the second deposit and 50 per cent match up to £500 on the third deposit.
There are also the usual differences in how much your wagers will contribute to the wagering requirement - see the bonus terms and conditions for details. It would have been helpful to have a table stating the contributions - other sites have this.
No deposit bonus
In addition to the deposit bonus, you may be eligible for the complimentary bonus if you register with Royal House and activate your account - but not if you are operating a GBP account, using sterling as your currency but are not from the United Kingdom. There is a £20 limit on winnings.
Free spins bonus
There is a free spins bonus on the welcome offer - 25 free spins on the first deposit. The bonus terms and conditions also state that ‘free play’ bonuses may be offered. There is a £20 limit on winnings.
Bonus codes, vouchers and promo codes
Royal House has lots of promos and bonuses, often using bonus codes to activate the offer. Many of the bonuses are time-limited, lasting a month or a week. An example would be a 35 per cent bonus for all deposits over £20 with a top deposit limit of £420; alternatively, you might be able to deposit £50 three times and get 50 free spins on a named game each time.
Existing customer bonuses, loyalty programmes and reloads
There are a number of prize bonuses and others, including:
Colossal Cash - £50,000 of prizes. This bonus is for casino players. You log in and play on the NetEnt live casino games, which earns you points in a prize pool. The top-spending players by rank split the prize money.
Twice Wicked - Royal House sends out an email to registered players telling them what their bonus is and they can use it on this promo - twice. There is a 50x wagering requirement, which has to be met in seven days.
Other email offers, such as Wildfire, may go to new players and be very time limited - sometimes they are only open for one day. Roulette promos include £25 cashback in return for a £10 minimum deposit. Maximum cashback payment is £300. Roulette live dealer offers up to 30 per cent cashback on losses over a specific period, subject to deposits.
Happy Hour gives you 10 free spins on specific game for depositing £10 on a Sunday at certain times - and you can do this ten times! There is a 50x wagering requirement, of course, and a seven-day limit.
The Weekly Surprise is just this - at a surprise time on one of the days of the week, the bonus becomes live. You have to have made a deposit in the last two weeks and played in the last eight days to be eligible. You will get a surprise bonus - the more you play, the more bonuses you will receive.
There is also a VIP room - you earn VIP points as you play and they get you extra promotions and bonuses at various levels. The number of points you have accumulated in the previous three months is what determines your current VIP level. At the top level you get a personal account manager, support hotline, birthday presents, anniversary presents, and so on. To get there, you will need 10,000 VIP points or more.
- How do I sign up to Royal House?
From the main lobby, click the ‘join now’ button and fill in the sign-up form.
- What is the contact number for Royal House?
No contact number is provided; instead, you can contact the customer help team through the contact form on the site or by email.
- How do I login to Royal House?
Click the ‘login’ button on the right of the screen and enter your username and password.
- How do I close my Royal House account?
You will need to contact customer support through the contact form on the site, or by email.
- Is Royal House a rip off/fraud?
No, it is authorised and regulated by the Gambling Commission and operates within the regulations laid down here and in Malta, where it is based.
- Do you have to download software to play at Royal House?
No, Royal House is an instant-play web-based casino.
- How can I withdraw my casino bonus at Royal House?
You must satisfy the wagering requirement before withdrawing any bonus.
- Is the Royal House bonus legitimate?
There are several bonuses and they are all legitimate. Any restrictions are explained in the terms and conditions or in the bonus terms and conditions, both of which are available on the site.
- Are there wagering requirements attached to Royal House bonus?
Yes, check the terms and conditions on each bonus to see the requirement. In general, the wagering requirement is 50x.
- Why can't I withdraw my Royal House bonus winnings?
You have probably not satisfied the wagering requirement.
- Can I keep the money I win on my Royal House free spins bonus?
Yes, but there may be a wagering requirement. These vary from one bonus to another, so check the terms and conditions on each bonus.
- Does Royal House have an app?
No, but it is optimised for mobile, PC and tablet. You don’t need to download software or go to an app store.
- Is there a bonus specifically for mobile players at Royal House?
No, but all the bonuses that are available online are available to mobile players.
- Does Royal House mobile casino accept PayPal?
No, this is not listed as a payment method.
- Can I pay Royal House Casino with my phone credit?
Yes, you can use the PayByPhone facility to pay with phone credit; however, you can’t withdraw onto PayByPhone.
- Do I have to download the Royal House app to play on my mobile?
No, you can play without an app.
- Can I play Royal House on a Windows phone?
You should be able to, as the Windows logo appears at the bottom of the home page; if you can’t, contact customer support for help. You can almost certainly play if you can access a web page via the phone.
- Can I play Royal House on iPhone?
Yes, it is optimised for play on an iPhone or Android smartphone.
- Does Royal House have mobile casino tournaments?
No, it doesn’t have these.
- Does Royal House allow top up by text/SMS?
No, this is not listed as a payment method, although you can pay by mobile phone.
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