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Slotsmoon - Mobile, Live Casino, Banking & Bonuses

Review

0%
  • Welcome package of up to £200 and 100 spins.
  • Good selection of slot games.
  • Good site if you have VIP status.
  • Live casino product available.
  • Engaging graphics and site theme.
  • Fully Licenced by UK Gambling Commission
  • Bonus Terms & Conditions Apply

Slotsmoon Casino

Up to £200 Bonus + 100 Free Spins

Visit Casino 18+. New players only. T&Cs apply. Min £10 deposit, max £200 on 1st dep only, 35x WR. 20 FS on day 1, 40 FS on day 2, 40 FS on day 3, valid for 24 hours, £100 max win.

Introduction

Slotsmoon is owned by Stay Gaming Group, registered in Curacao; however, for UK players, the operator is AG Communications Ltd, which is based in Malta. It is licensed by the Gambling Commission, with no adverse comments recorded against the company on the Gambling Commission’s site.

Launched in 2017, the casino offers a mix of video slots, casino games and scratch cards. Visually it looks very colourful and really grabs the player’s attention. Slotsmoon boasts that it has everything you need in one place - with slots, instant games, scratch cards, casino games, live casino and jackpots, this seems a fair description. There are currently over 170 games listed. The graphics are very vivid, colourful and well realised; however, the promotions are heavily weighted towards the top-end VIP players.

Software

Slotsmoon is based on iSoftBet operating software. There are games from NetEnt, Microgaming, Barcrest, Aristocrat, Bally Technologies, Quickfire, Williams Interactive, NextGen, Evolution, NeoGames, NYX, Play'n GO, SG Gaming and others.

Slots

Slotsmoon has a good selection of slots and seems to have plenty of new games. Favourite titles include Thunderstruck II, Starburst, Avalon, Jungle Jim, Twin Spin, Ted, Bonanza, Gorilla Go Wild, Chilli Gold, Divine Fortune, Foxin Wins, Jungle Jackpots, King Kong, and plenty of the softer titles such as Moon Princess, Sweet 27, Gemix, and Enchanted Meadow. There are also a number of exclusive games, but you need to be registered to see them.

The casino table games include poker, blackjack, baccarat and roulette in several variations, alongside Jacks or Better. One of the really excellent features of Slotsmoon is that lots of the games can be viewed in a demo version. The scratchcard offering is also pretty good and includes Disco Keno and other favourites such as Lucky Charms. There are separate sections for casino scratch cards and instant games.

Mobile product & app

The site is accessible via iPad, iPhones, and Android phones. A Windows phone will also be able to access the site, as long as it has internet access. Mobile play is instant access, so you don't need to download an app, although this is available.

Live casino

There is Immersive Roulette and other roulette variations as live play. There is also live baccarat and Baccarat Squeeze, and live blackjack. You can’t see these in demo mode.

Banking

You can deposit to your account using bank transfer, Visa, Mastercard, Sofort, Giropay, Euteller, Skrill, Neteller, Paysafecard, Zimpler, Entropay or Maestro. There is a Cashier button in the lobby once you have opened an account. There are no methods of paying via a mobile phone account.

The terms and conditions state that if you do not log in to your account for six months, Slotsmoon will consider it dormant and will charge a monthly maintenance fee, which will be the higher of 10 per cent of the balance or £5 until the account gets to zero.

Withdrawal times

Withdrawal times at Slotsmoon casino are pretty similar to other casinos in that they include a three-working day pending period. After this, payments to e-wallets are pretty much immediate, while credit cards may take another three to five working days before the payment is in your account. The cashout policy states that the monthly withdrawal limit is £7,000. It doesn’t say anything about a minimum withdrawal amount, but there probably is one.

Support

The Slotsmoon casino help team is available via live chat from 06:00 to 23:00 GMT. You can contact them by email using the Contact Us box or by calling 0203 318 9367. For information on how to register as a player, set up an account and make a deposit, and for general information, click the Help option in the menu at the top of the screen.

Responsible gambling

Slotsmoon has links that will take you straight to Gamblers Anonymous, GamCare or GambleAware - these are at the foot of the screen. There is advice on how to tell whether you have a gambling problem and a range of options for people who need to limit their gambling.

You can self-exclude by contacting the customer help team; alternatively, you can use your account to set a cooling-off period. This suspends your Slotsmoon account for one, three or six months.

You can also limit your daily or weekly deposit amounts, limit the daily amount you can bet, or limit the daily amount you can lose.

You can also limit the length of a session; in any case, if you have been logged in for an hour, you will get a reality check message reminding you how long you have been playing for and how much you have bet and won during this time. You can carry on once the message has been acknowledged.

Security

Slotsmoon uses SSL, which is a technology that keeps information secure as it is transferred around the internet. This means people can’t hack into your payments or steal your personal details. You should see a padlock symbol in your browser - this means your information is encrypted before it goes anywhere.

The security policy does not state where the information is held - whether it is in the UK, EU or outside these areas. Relevant to this, the privacy policy says that your personal information can be transferred outside the EU to countries with different privacy levels to the EU and the UK. This seems unlikely to be acceptable under new data protection legislation, so the privacy policy needs reviewing. Also be aware that your personal information, including items such as your phone number, can be passed to others so that they can market to you.

Again, the new legislation says you can’t use information given for one purpose for another purpose and you can’t presume people’s acceptance; instead, they have to explicitly agree. Slotsmoon would appear not to be compliant with privacy legislation in the UK. Many people won’t care - some will. Privacy issues have a tendency to blow up suddenly.

Fairness and legitimacy

Slotsmoon has a thorough write-up of its fair play policy. It tells you the odds of winning on any game, and how the random number generator (RNG) is applied to give a fair game. It monitors its games but also holds an iTech Labs certificate to show that its RNG is independently assessed.

Slotsmoon is rightly critical of sites that do not tell players when the big prize has been cashed out and insists it will let you know if the big prize is still available when you start to play a game. The casino does not appear to belong to any of the schemes that will arbitrate between the casino and the player if there is a dispute.

Welcome bonus

Slotsmoon has a welcome bonus package that is worth up to £200 but be aware that the bonus is spread over three days. Your first deposit, which must be a minimum of £10, gets you a 100 per cent matching bonus up to a limit of £200. You also get 20 free spins. On the second day, you get 40 spins, provided you deposit a minimum of £20. On the third day, the same. Winnings achieved with the use of free spins can’t be higher than £100.

With most casinos you get seven days to use free spins - at Slotsmoon it is 24 hours. It states that the spins are on some top-paying games, but don’t say which. The wagering requirement is 35x the deposit and bonus.

There are the usual restrictions relating to casino games that don’t count towards the wagering requirement and different games have different contributions to the requirement - it would be useful to have a link to a list stating the amounts contributed by the various games.

No deposit bonus

Slotsmoon does not have a no deposit bonus.

Free spins bonus

The welcome offer includes a possible total of 100 free spins.

Bonus codes, vouchers and promo codes

Slotsmoon has an affiliate scheme, so you may get emails with vouchers or bonus codes from another site that has a link to Slotsmoon.

Existing customer bonuses, loyalty programmes and reloads

There is a VIP programme with seven levels of exclusivity. As you bet, you earn reward points and work your way up to the top levels, where there are various benefits such as extra bonuses, personal offers, and free prestige games.

Some Slotsmoon promotions and games are only open to players who are platinum, premium or prestige in the VIP programme. For example, Last Survivors - which is a creative take on the leaderboard concept - has a shared prize of £10,000. Instead of counting the amount people have bet, this game counts the players who have made bets for the highest total of consecutive days. The person with the highest total gets £5,000, with further prizes of £3,000, £1,000 and two x £500.

You have to join in on the day the promotion starts, must bet every day for 14 days to even be eligible and the minimum bet is £200 per day, so this is for high rollers only. There seem to be plenty of them - at the time of writing there were 13 people tied at the top of the tree with 48 days of consecutive play. This means they have spent 48 x £200 = £9,600 each, and they are still slugging it out!

Another perk for VIP players is monthly cashback if you are platinum, premium or prestige level. The terms and conditions are a bit cagey about this - it is a refund on losses the previous month, but there is no information on how much you get.

It is clear that the promotions are aimed at loyal, high-spending clients rather than people who have just joined or are casual players who dip in and out.

Slotsmoon casino FAQs

- How do I sign up to Slotsmoon casino?

Click the Open Account button at the top right of the screen and fill in your details.

- What is the contact number for Slotsmoon casino?

0203 318 9367.

- How do I login to Slotsmoon casino?

Click on the yellow Login button and enter your details.

- How do I close my Slotsmoon casino account?

You will need to contact customer support by chat, email or phone.

- Is Slotsmoon casino a rip off/fraud?

No, it is authorised by the Gambling Commission.

- Do you have to download software to play at Slotsmoon casino?

No, you can just start to play immediately.

- How can I withdraw my casino bonus at Slotsmoon casino?

You can’t withdraw the bonus; you need to play the bonus.

- Is the Slotsmoon casino bonus legitimate?

Yes, although there are terms and conditions attached.

- Are there wagering requirements attached to Slotsmoon casino bonus?

 Yes, the welcome bonus has a wagering requirement of 35x the deposit and bonus.

- Why can't I withdraw my Slotsmoon casino bonus winnings?

You need to satisfy the wagering requirement first.

- Can I keep the money I win on my Slotsmoon casino free spins bonus?

Yes.

- Does Slotsmoon casino have an app?

No, it doesn't have a specific app.

- Is there a bonus specifically for mobile players at Slotsmoon casino?

No.

- Does Slotsmoon casino mobile casino accept PayPal?

PayPal is not listed as one of the accepted payment methods - contact customer support for more details.

- Can I pay Slotsmoon casino with my phone credit?

No - PayByPhone and Boku are not listed as accepted payment methods.

- Do I have to download the Slotsmoon casino app to play on my mobile?

No.

Can I play Slotsmoon casino on a Windows phone?

Yes.

- Can I play Slotsmoon casino on iPhone?

Yes.

- Does Slotsmoon casino have mobile casino tournaments?

No, Slotsmoon doesn’t have these.

- Does Slotsmoon casino allow top up by text/SMS?

No.

 

Casino Information

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Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
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Mobile Usability
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Customer Service
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Promotions & Bonuses
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Trust and Track Record
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