- Convenient live chat option for instant customer service assistance
- Large selection of some of the most popular online games and slots
- Independently audited for fairness
- Play on mobile, PC or other compatible devices
- Generous welcome package for new players
- Fully Licenced by UK Gambling Commission
- Link to Terms and Conditions
The Palaces Casino
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Introduction to The Palaces Casino
Palatial Leisure Limited is the operator and owner of ThePalaces.com and other online and land-based UK casinos, entertainment ventures, and bingo clubs. The Palaces Casino is owned and operated by Palatial Leisure Limited, who also own several other UK online and bricks-and-mortar casinos, leisure operations and bingo clubs. The company is dedicated to providing top-quality entertainment to as many people as possible.
The managing director of the business is Patrick Duffy, who has more than 30 years of experience in the bingo industry. He has a thorough understanding of what it is that keeps customers coming back and aims to give them the best possible experience. According to Duffy, the revamped website was designed with customer enjoyment and satisfaction in mind, something that does not come as a surprise when you see how user-friendly it is.
What software providers does The Palaces Casino have?
The Palaces Casino offers a wide selection of games from some of the biggest names in the online gaming industry. You will find providers such as IGT and NetEnt, which means you will have access to some of the most popular games and slots in the world.
What slot games does The Palaces Casino have?
NetEnt fans will be able to find all their favourite slots here. Along with newer games such as Butterfly Staxx, you'll also find old favourites like Dead or Alive. Dead or Alive is one of the most popular NetEnt slots of all time and is loved by players around the world for its high payout potential, fun special features and exciting gameplay.
You'll also find slots like Joker Pro, Creature from the Black Lagoon and Dazzle Me. In addition to NetEnt slots, you'll find classics from other providers, including Da Vinci Diamonds, Coyote Moon, Cleopatra and Cash Coaster. There is, quite simply, something to suit every taste.
Whether you prefer simple 9-line slots or you find 243-lines slots more thrilling, you'll find your perfect match here. There is a huge selection to choose from, spanning from classic casino-style slots to contemporary games with innovative special features you've never seen anywhere else.
Mobile product & app
The mobile site is as intuitive and smooth as the desktop version, so you can easily play on the move or anywhere that you happen to be. The site is compatible with smartphones, tablets and other suitable devices, and you can enjoy all the same great features and exciting prizes when you play on the mobile version.
The Palaces Casino has an exciting live casino feature. Here you'll find lots of live games, including firm favourites such as blackjack and roulette. You can place bets as if you were in a real casino and enjoy all the excitement from the comfort of your own home - or wherever else you are at the moment!
What payment methods are available at The Palaces Casino?
You can deposit using a range of methods, making it easy to get started at The Palaces Casino. You can deposit through your preferred bank or credit card, and the site accepts Maestro, Visa, MasterCard, Visa Electron and Visa Debit. It also accepts payments made via Skrill and iDeal. This gives you plenty of deposit choices and allows you to start enjoying the great games at The Palaces Casino sooner.
Withdrawal times at The Palaces Casino
One of the biggest plus points of The Palaces Casino is that the site aims to process all withdrawals extremely quickly. You might be used to other sites that leave your withdrawal sitting around waiting to be processed for several days. The Palaces Casino aims to process any withdrawal request you make within a couple of hours, making it a nearly instant process compared to many other sites.
Once your withdrawal is processed, your funds will be on their way to your preferred withdrawal method. The exact time taken for your funds to reach your account will vary depending upon the method chosen.
The Palaces Casino live chat and customer support
You will find a variety of customer service options if you need to speak to one of the team members at The Palaces Casino. If you want to speak to someone right away, phone or live chat will be your best option. In order to access the live chat feature, simply locate the Help button and you'll be taken to a screen with various contact options displayed on it. The live chat features ensures your query will be dealt with by a live chat agent within minutes.
If you prefer to talk on the phone, you can call 07899660000 to speak to someone. Alternatively, if you'd rather email, you can use this option by clicking on the Email Support link.
The Palaces Casino's responsible gambling record
The Palaces Casino has introduced a number of measures to make sure players gamble responsibly. There are strict controls to ensure underage users cannot access the site, and there are also parental controls in place. The site asks players self-assessment questions to help identity potential problems and works with Gamcare to offer support to players who might be concerned about their habits.
The site offers a self-exclusion option that meets UK Gaming Commission guidelines. This lets users exclude themselves from the site for a pre-determined period of up to five years. The Palaces Casino also uses reality checks to ensure players are aware of their use of the site.
The Palaces Casino security
The site is regulated by the UK Gaming Commission and meets all the requirements set by one of the strictest gambling jurisdictions in the world. You can rest assured that your funds and personal details are safe when you use The Palaces Casino.
The Palaces Casino fairness and legitimacy
As a regulated site under the jurisdiction of the UK Gaming Commission, you can be certain that The Palaces Casino operates fairly and legitimately. The UK is one of the strictest jurisdictions in which a casino can operate, so you can rest assured that the site is fair.
What is the The Palaces Casino welcome bonus?
You can enjoy up to a £250 welcome bonus and 50 free spins when you sign up at The Palaces Casino. Your first deposit attracts a 100 per cent match of up to £100. This means that if you deposit £100, you will have £200 to play with. You'll also be awarded 50 free spins to use on specified slots.
Just be aware that your bonus and any free spins winnings may be subject to a wagering requirement. The wagering requirement for the welcome offer bonus is 35. This means you must play through your total bonus at least 35 times before you can withdraw any bonus funds.
The minimum deposit to receive the welcome offer of a 100 per cent cash match and 50 free spins is £10. You must use one of the approved deposit methods in order to receive the bonus. The free spins will be awarded within 24 hours of your successful first deposit. In order to receive the bonus, you must select the relevant option when you are registering your account. If you would rather not receive the bonus and be subject to the play-through requirements, you can deposit without opting in to the bonus feature.
Does The Palaces Casino have a no deposit bonus?
Not at this time, but this might change with various promotions.
Does The Palaces Casino have a free spins bonus?
New players receive 50 free spins when they successfully make their first deposit.
Does The Palaces Casino have any Bonus Codes, Vouchers and Promo Codes?
There are ongoing and regularly changing promotions at The Palaces Casino. You can always check on the latest bonuses and promotions - along with any relevant codes you might need - by visiting the promotions page of the mobile or desktop site. In order to take advantage of the welcome offer, you do not need a bonus code. To receive the 100 per cent cash match and the 50 spins, all you need to do is tick the relevant bonus box when prompted during the registration process. You can choose not to take the welcome bonus if you prefer.
What are the everyday promos and loyalty schemes like?
There are regular promotions and bonuses for existing players. These change over time, but up-to-date information can always be found on the site's promotions page.
- How do I sign up to The Palaces Casino?
You can sign up on the desktop or mobile version of the site by filling out some basic forms with your personal details.
- What is the contact number for The Palaces Casino?
You can contact customer service on 07899660000.
- How do I log in to The Palaces Casino ?
Just look for the login link on any page of the mobile or desktop site.
- How do I close my The Palaces Casino account?
You can close your account by getting in touch with customer services through any of the methods listed above in the customer services section.
- Is The Palaces Casino a rip off / fraud?
No. It is a legitimate site that is regulated by the UK Gaming Commission.
- Do you have to download software to play at The Palaces Casino?
No. You can play on your phone or other device's web browser or on your laptop or PC without downloading software.
- How can I withdraw my casino bonus at The Palaces Casino?
You can withdraw your funds using any of the approved methods once you have played through the relevant wagering requirements attached to your bonus or bonus winnings.
- Is the The Palaces Casino bonus legitimate?
Yes, the bonus is legitimate.
- Are there wagering requirements attached to The Palaces Casino bonus?
The welcome bonus is subject to a 35x wagering requirement.
- Why can't I withdraw my The Palaces Casino bonus winnings?
You will not be able to withdraw your bonus winnings until you have wagered your bonus 35 times.
- Can I keep the money I win on my The Palaces Casino free spins bonus?
You can keep the money once you have fulfilled any wagering requirements.
- Is there a bonus specifically for mobile players at The Palaces Casino?
All players get the same bonus offerings, but this might change in future.
- Does the mobile casino accept PayPal?
It's not currently accepted.
- Can I pay The Palaces Casino with my Phone Credit?
- Do I have to download the The Palaces Casino app to play on my mobile?
No. You can play on your phone's web browser.
- Can I play The Palaces Casino on a Windows Phone?
Yes. You can play on most phones and other compatible mobile devices.
- Can I play The Palaces Casino on iPhone?
Yes. You can play on most phones and other compatible devices.
- Does The Palaces Casino have mobile casino tournaments?
Not at present, but this might change in the future.
- Does The Palaces Casino allow top up by text/SMS?
No. You can top up your balance by one of the bank card, credit card or other methods mentioned above in the deposit section. You cannot currently deposit via text or SMS.
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Welcome Bonus Breakdown
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Games Available At This Casino
Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.