Complaints Procedure

A complaint is any complaint about the conduct of our affiliate activities. 

All complaints are dealt with in accordance with our complaints procedure.

Customers can make a complaint online, via email support (at)

Complaints can be raised for a least 8 months from the date of the incident. 

The complaint procedure is as follows:

1) Customers can submit complaints via email.

2) We will acknowledge receipt of the complaint within 24 hours of receipt.

3) All complaints will be assessed by our Marketing Director

4) if a complaint is not resolved within 8 weeks, we will issue a ‘deadlock letter’ to customers to confirm that they have reached the end of their internal complaints process. This will explain:

- The final decision
- That this is the end of our complaints process.