Genesis Casino Bonus, Free Spins, Bonus Codes & Live Chat Information.

Review

Introduction to Genesis

Launched in 2018, Genesis is one of the newer online casinos around, although its parent company, Genesis Global, has been operating for longer, established in 2014.

This is a nice looking casino, with great graphics and design and a strong space theme running throughout the site. This ties the various elements offered together really nicely, with stunning aerial shots of the earth mixed with images of space travel and astronauts.

The theme is included in the casino’s messaging as well, with the welcome bonus pegged as helping players begin their journey ‘with a bang’, the range of options available being described as a ‘galaxy of games’ and ‘warp speed’ withdrawals promised. Not to mention support from ‘ground control’.

Players will certainly be able to reach for the stars with this casino, as it offers around one thousand games and approximately 70 live dealer experiences. It has a heavy number of NetEnt slots, you'll find games from many of the most well-known developers in the industry can be enjoyed, including Microgaming, Evolution Gaming and Quickspin. As well as its live dealer offering, it also boasts a huge range of games including video slots, table games, jackpots and roulette.

It can be enjoyed from a desktop or mobile or tablet device, and has a handy app too. With deposits starting at $10 and instant withdrawal (depending on the withdrawal method used) of up to $5,500 of cleared funds a week, it is no wonder that Genesis tends to receive five-star reviews and ratings from customers.

With such a wide range of games on offer, it is a great option for beginners and more experienced players alike, and has options to suit every taste from low volatility video slots to big progressive jackpots. It has a great range of bonus features too. As well as an attractive signing bonus, there are regular offers for returning players. There is also a great VIP offer for those interested.

The site is laid out in a very user-friendly way. The home screen has a rolling banner of great graphics which display a range of offers. The welcome signing offer is first up, followed by an Astronaut image offering a travel competition, then a profile of new games and a shot highlighting the Blackjack offer. Scroll down slightly and users can see a scrolling list of recent winners, which is a great touch and shows nicely, not only how many people are playing currently, but that they are earning a nice stream of winnings. Next to this is displayed the diamond jackpot amount, to whet the appetite of interested players.

Further down the homepage is a section on the live casino offering, which highlights the popular options available. This is followed by snapshots of popular games, video slots and table games.

Below this is information on the VIP offering from Genesis. Alternatively, there is a drop-down menu including information such as games on offer, welcome offers, promotions, payment methods, VIP information and an ‘About Us’ section.

On the same header bar there are also buttons inviting users to sign up, as well as a section with links to contact details, FAQs, what to do if you forget your password and rules of the site.

Genesis Casino is licensed by the Malta Gaming Authority and claims to have ‘air-tight’ security and safety measures. It also offers support via live chat, email or phone for those who need it. While there is increasing pressure to appear to be a responsible gambling casino, Genesis does seem to go above and beyond in its approach to responsible gambling.

Does Genesis have NZ$?

This casino offers a wide range of currencies, including Canadian Dollars, Euros, Mexican Pesos, Russian Rubles, South African Rand. It also does have New Zealand Dollars.

Genesis Casino Software

Genesis is powered by NetEnt, one of the world’s leading providers of gaming, it describes itself as a pioneer in the industry, with a state of the art platform and innovation, exciting games.

While Genesis has many NetEnt games on offer, and in fact, all its live play options are powered by NetEnt software, it does not exclusively use NetEnt. Indeed, it offers a wide range of popular video slots from operators such as Evolution Gaming, Quickspin, Nyx Interactive, Play’n Go and Microgaming.

This means users can enjoy the flexible and market-leading offering from NetEnt, but also not miss out on their favourite games from other providers. It is the best of both worlds in many ways, and a smart move on behalf of Genesis not to tie itself to any one software provider. NetEnt is a good choice of platform too, as it is not only respected in the market place, it has a good reputation amongst casino users too.

Genesis Slots

Genesis offers a really good range of slots from some of the best in the business. Slots are immensely popular and casino operators (especially online ones) know that to draw in the players, they need to have a really strong offering here.

Genesis is no exception and has options to suit all levels of experience and all tastes. From low volatility, fun games that will suit beginners, to progressive jackpots for those more experienced players and also some opportunities to win really big amounts, for those who like the extra excitement of mega jackpots.

Many themes are covered too, from ancient Egypt, the Far East, Arabian and Mexican, to cartoon, film-inspired, musical, classic and adventure. The site categorises games according to popularity, so new players know what is a good starting point. They have also given jackpot games a section of their own, so those who want to try their luck at winning big can head straight there.

These range from relatively small amounts, to ones that start at $1 million. All the big names in jackpots are there, including Mega Moolah, Mega Fortune, Hall of Gods, Leprechaun Goes To Hell, Bell Fortune, Speed Cash, Wow Pot, Lots A Loot, Cash Splash, King Cashalot and Arabian Nights.

Other popular slots and video slots include Book of Dead, Immortal Romance, Rainbow Jacket, Dragon’s Luck, Raging Rex, Mystery Joker, Book of Oz, Scudamore’s Super Stakes, Champions of Rome and Gonzo’s Quest.

These are literally just a few of the nearly one thousand games the site has to offer. However, not all are included in bonus features and not all can be accessed via mobiles. However, with such a wide range, even the pickiest of players are bound to find something they enjoy. That’s without even looking at the live dealer, blackjack, poker and roulette options.

Genesis Mobile Product & App

People access nearly every service imaginable through their mobiles, and online gaming is no exception. As such, any online casino that wants to succeed will make sure its site works well on mobiles. To this end, this site is completely optimised for mobile and tablet devices. However, not every game is available, but around three-quarters of them are.

Popular games such as Blackjack Lobby, Roulette Lobby, Rainbow Jackpots, Book of Oz, Starburst, Dragon’s Luck, Mega Moolah, Treasure Mine and Mystery Joker are all available on mobiles as well as many more. Live casino, video slots and table games are also all on offer.

Genesis Casino also offers an app which can be downloaded on iPhone or Android devices. It also offers much the same functionality as the mobile site, and is a handy way to access your account without either having to save your sign in details on your phone, or go through the hassle of signing in every time on a mobile. There is little difference in the playing experience between the app and the mobile site, both are very good. In fact, the app is rated well by iPhone and Android users alike, with a score of 4.8 on the Android Play store.

The site is equally as easy to use and navigate via a mobile as it is on a desktop, although the games take a little bit longer to load on average.

Live Casino at Genesis Casino

Genesis Casino has a good live casino offering, with a wide array of options on offer. This element of the online casino is from NetEnt and Evolution Gaming, both leaders in live casino software and a great choice as the platforms are responsive, intuitive and flexible. The last thing needed when playing live is laggy or dodgy connections and fortunately, this is not something that is an issue for the live casino offering at Genesis.

Evolution Gaming, in particular, is completely dedicated to live casino offerings and is a world leader in the industry. Its award-winning live casino games are popular across the globe and used in many well known online casinos. The quality of its platforms have allowed the company to go from strength to strength.

Live casino games on offer at Genesis include Roulette Lobby, Blackjack Lobby, Live Poker Lobby, Exclusive Blackjack, Lightening Roulette, Immersive Roulette, Speed Roulette, Dream Catcher, Baccarat, Three Card Poker, Hippodrome Roulette, Texas Hold ’em and Casino Hold ’em.

Genesis Banking Methods and Payment Options

Genesis Casino recognises that users want a flexible approach to depositing and withdrawing cash, which includes newer e-wallet options alongside more traditional banking methods. As such, it offers a wide range of options including EcoPayz, Entropay, Neteller, Maestro, Mastercard, Skrill, Paysafe Card, Visa, Visa Electron and online bank transfer.

The majority of deposit methods are instantaneous, but this does depend on the method used. Debit and credit card deposits are instant, as are e-wallets and pre-paid cards. Bank transfers can take between three and five days, however.

Making deposits are pretty easy, the deposit button is displayed clearly on every page at the top right. Alternatively, players can deposit via their account profile. Once the amount to deposit is selected - this ranges between $10 and $5,000 in any one transaction - then simply select the method required and follow the instructions displayed. Any problems and someone will be able to help via live chat.

Deposit amounts and times are as follows:

•    Visa and Visa Electron, minimum     $10, maximum $5,000, instant
•    Mastercard and Maestro, minimum $10, maximum $5,000, instant
•    Paysafecard, minimum $10, maximum $400, instant
•    ecoPayz, minimum $10, maximum $5,000, instant
•    EntroPay, minimum $10, maximum $5,000, instant
•    Skrill, minimum $10, maximum $5,000, instant
•    Neteller, minimum $10, maximum $5,000, instant

Genesis Withdrawal Times

Withdrawal times at Genesis Casino are fairly quick. It claims they are ‘warp speed’, but in reality, they are pretty much in line with the industry standard. This doesn’t mean they are slow, just that pretty much all operators recognise that players want to be able to access their winnings quickly and easily if possible.

However, Genesis Casino does go above and beyond in terms of how transparent and open it is with information about all the withdrawal times for different methods.

It gives approximate timings for all withdrawals in a handy and easy to understand table that details the various ways to withdraw money and how long each takes. Players can then make an informed decision on what is best for them.

•    Visa and Visa Electron, minimum $10, maximum, $5,500 per week, 1-3 business days
•    Mastercard (credit card only), minimum $10, maximum, $5,500 per week, 1-3 business days
•    Skrill, minimum $10, maximum, $5,500 per week, instant
•    Neteller, minimum $10, maximum, $5,500 per week, instant
•    ecoPayz, minimum $10, maximum, $5,500 per week, instant
•    Entropay, minimum $10, maximum, $5,500 per week, instant
•    Online Bank Transfer (not available in all locations), Minimum $10, maximum $5,500/week, 3-5 business days

The good thing about Genesis is the range of both deposit and withdrawal amounts, so even players who just dabble or who are starting out can join in with amounts as little as $10.

Also, unlike some casinos, Genesis does not charge any fees to withdraw funds, although of course, players would need to check and see that the payment or banking provider they are using doesn’t charge fees, as, for example, some pre-paid cards might.

Withdrawals can only be made once player details have been verified, so it may take a bit longer than normal on the first occasion a player asks to withdraw funds. Players must also make sure they have the right amount of funds to withdraw. For example, bonus funds need to have been wagered properly in accordance with the site’s terms and conditions before they can be withdrawn.

Players also have the option to change their minds and can cancel a withdrawal (providing it hasn’t actually taken place) by selecting the pending withdrawal button in their account and then selecting to cancel this.

Genesis Support

Genesis Casino offers a wide range of support to players who may experience difficulties, or who simply have questions about anything. This casino is really good at being open and upfront about all its offerings and a good place to start is its comprehensive frequently asked questions section.

This covers everything from how to access free spins, account verification, responsible gaming, self-exclusion, registration and changing personal details, to security, GDPR, making deposits, bonus features, trying games for free and software used.

The answers are all pretty in-depth and should answer pretty much any question a player can think of. However, if players have further questions they can either email the Genesis team or access the live chat feature, where someone will message them using a chat interface and solve their queries that way.

The team at Genesis do generally seem to go out of their way to help players, and will always try and resolve any issues immediately. Sometimes, of course, this isn’t possible and they may need to go away and investigate an issue, but they are pretty good at helping as quickly as possible and keeping players informed about what is going on. After all, it is in their interests for players to have the best experience possible, so that they will keep coming back to play.

As there is so much regulation around online gaming, there are also very in-depth and comprehensive terms and conditions and rules available on the site. Although these may seem boring to wade through, it is recommended that players do read them as they are important and also outline everything players need to know before signing up, especially when it comes to the personal details that need to be submitted, how the bonuses work and how to open and close accounts.

Genesis Welcome Bonuses, Bonus Codes, Free Spins and Other Offers

Genesis offers a range of good bonuses for both new and existing players alike.

Their ‘astronomical’ bonus offer aims to entice players to sign up. It offers 100% bonus up to $100. So if you deposit $100 you automatically get $100 bonus. It also gives 300 free spins.

However, as expected, there are a few terms and conditions attached to the bonus. For a start, it is only open to brand new players, and they track IP addresses and other criteria so players can’t just use a different email and get the bonus multiple times! Players must create their first account and then deposit at least $10 (for which they would get a matched $10 bonus). Bonuses up to $100 can be given over the course of the first four deposits a player makes.

If for any reason a player doesn’t want the bonus, although why wouldn’t you?, they can opt out of getting it easily. In order to withdraw their bonus or any associated winnings, players have to wager them a minimum of forty times.

The free spins will also be fed to players over a period of time. 30 will be available right away, and they will then become available over the next nine days at 30 each day.

The first set of free spins must be used within 24 hours, once activated, and players can only withdraw a total of $100 from free spins.

In addition, deposits made via platforms such as Skrill and Neteller will not qualify for the first four welcome bonuses for new players, unfortunately, so it is recommended that first deposits are made using another method.

Bonuses can only be used for 14 days after they have been added to a player’s account and players can only have one active bonus open at a time. If players don’t wager their bonuses the forty times needed to qualify in the fourteen day period, then they won’t be able to keep either the bonus amount or any winnings they have got so far. This is really important to keep in mind, as it would be really frustrating to lose the bonus and any winnings so far, just for not properly reading the small print.

The bonus is offered to make sure new players play as much as possible, so that is why the forty wager feature is included. If players don’t think they will be able to meet this within two weeks, then they should consider signing up at a later date when they will be able to do this, or opting out of the bonus.

There are also rules around the amount that is allowed to be bet per game for bonuses. For slots, this is a maximum of five dollars per bet and for all other games, it is a maximum of thirty dollars. So, it is more about volume of betting than about amounts bet.

Games are also weighted in terms of wagering. Video slots have 100% weighting, classic slots 75%, table games 10% and Blackjack games 5%. So, it will obviously be easier to make your wagering target on the video slots than by playing Blackjack.

The welcome bonus isn’t the only one on offer. For existing members, there are ongoing bonuses to take advantage of. One of these revolves around a travel prize, which changes regularly, but is always an exciting destination.

There is also a once a week bonus ‘mission’ where if players deposit at least $50 from Monday to Thursday, they’ll get a 25% bonus on the Friday. This is accompanied by a ‘lightspeed’ bonus, which is similar to the mission one but it works over Saturday and Sunday and sees players get 25% on the Monday on deposits of $100.

Genesis Player Loyalty Programmes, VIP Clubs, Reloads and Promotions

Genesis offers a VIP scheme which sees those signing up receiving a number of attractive perks. These include having a personal account manager, exclusive VIP bonuses and events, VIP prize draws on a monthly basis, birthday gifts, a more tailored withdrawal service, holiday offers and even flights to Las Vegas.

This is a hugely attractive proposition for the serious gamers out there, but to qualify players do need to meet a range of criteria.

Genesis Responsible Gambling

Genesis has a good responsible gambling record and appears to take responsible gaming very seriously. It sees its members as its biggest asset and wants them to feel valued and supported. As part of this, it has a comprehensive area on its site dedicated to responsible gaming. This includes advice on how to game safely, such as only betting what you can afford to lose and taking regular breaks.

It also poses a range of red flag questions that players should ask themselves to spot if they may have a problem with gaming. If players answer yes to questions around lying in relation to gambling, gambling negatively affecting family relationships and feeling depressed when gambling, it urges players to seek help from a range of organisations and help groups.

In addition, Genesis has tools available to help players set limits on how much they can deposit and bet. It also actively encourages players to step away from the site and even opt to self exclude if they feel they are gaming too much.

Security at Genesis Casino

Genesis takes security incredibly seriously and is also very transparent about its security measures. It uses an SSL connection to ensure encryption and is also compliant with PCI standards.

As it deals with a lot of secure personal information, including financial information, the casino is also fully compliant with all data regulations and stores all details as securely as possible.

Genesis Fairness and Legitimacy

As a fairly new online casino, it is still quite early days when it comes to judging its fairness, but nothing so far has indicated that it acts unfairly. In fact, it is very transparent in all its actions, terms and conditions.

The casino certainly seems very legitimate and is owned by a well-recognised parent company. It is also licensed with the relevant authorities.

Genesis FAQs

- How do I sign up to Genesis Casino?

Signing up is easy. Simply select the register tab and enter your details. There are some countries which are not able to join, such as the USA, but New Zealand is fine. Players will need to enter personal details including date of birth and address and they’ll also need to agree to the site’s terms and conditions, as well as confirm they are over 18. Players will also need to enter payment details for deposits and withdrawals. Once this information is verified, then players can make a deposit.

- Can I withdraw my welcome bonus at Genesis Casino?

Yes, players can withdraw their welcome bonus providing they have met the terms and conditions. In order to withdraw their bonus or any associated winnings, players have to wager them a minimum of forty times.

Bonuses can only be used for 14 days after they have been added to a player’s account and players can only have one active bonus open at a time. If players don’t wager their bonuses the forty times needed to qualify in the fourteen day period then they won’t be able to keep either the bonus amount or any winnings they have got so far.

- Are there wagering requirements attached to my Genesis Casino bonus?

Yes, players have to wager the bonus at least forty times. Games are also weighted, and some games are not eligible.

- Can the Live Dealers at Genesis Casino speak good English?

Yes, all live dealers can speak English fluently.

- Can you play Starburst Slot by NetEnt at Genesis Casino?

Yes, Starburst is one of many great games you can play.

- What is the phone number for Genesis Casino?

The phone number can be found on the contact part of the website.

- How do I log in to Genesis Casino?

To log in, simply select the login tab on the main homepage, and then enter your username and password. If you forget your password, there is an easy way to reset it.

- How do I close my Genesis Casino account?

To close accounts, players need to email the support team.

- Do you have to download software to play at Genesis Casino?

No, there is no need to download any software. It can be accessed via desktops, mobiles and tablets.

- How can I withdraw my casino bonus at Genesis Casino?

To withdraw a bonus, players simply select the withdrawal tab in the account section of the site. Providing they have met all terms and conditions, they can withdraw funds using their preferred method. Timings for this range from instantaneous to up to five working days.

- Is the Genesis Casino bonus legitimate?

Yes, it is.

- Are there wagering requirements attached to Genesis Casino bonus?

Yes, any bonus must be wagered at least forty times.

- Why can't I withdraw my Genesis Casino bonus winnings?

There could be a number of reasons. You may not have met the qualifying requirements, or you may not have added a payment method. If you believe you have done both of the above, contact support via the live chat.

- Can I keep the money I win on my Genesis Casino free spins bonus?

Yes, of course, providing you meet all the requirements.

- Does Genesis have an app?

Yes, it has an app for iPhone and Android.

- Do I have to download the Genesis app to play on my mobile?

No, the site is optimised for mobile and tablet devices without downloading the app.

- Can I play Genesis on iPhone?

Yes, you can.