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Jackpot City Casino Bonus, Free Spins, Bonus Codes & Live Chat Information.


  • Established in 1998, Jackpot City is one of the oldest and most renowned online casinos available
  • Dedicated NZ site with NZ$ - a great option for New Zealanders
  • With over 500 online slots and a range of other options for online gamblers, there’s something for everyone
  • Fully optimised for a huge range of desktop, mobile and tablet operating systems with a downloadable app for on-the-go playing
  • Licensed and regulated by the Malta Gaming Authority and endorsed by eCOGRA
  • Excellent Welcome Bonuses and ongoing promotions available for old and new players alike

Introduction to Jackpot City

Jackpot City is one of the pioneers of the online gaming world. Established in 1998, they have spent years building one of the biggest online casinos around, with over 500 games playable on desktop, mobile and tablet devices all over the world.

Thanks to a huge player base and revenue, your money should be safe with Jackpot City, as they have the revenue to pay out even the biggest wins on their site. In addition to this, they offer a range of excellent bonuses and rewards available to their players, with plenty of glitz and glamour to keep even the most selective online gamblers coming back for more.

Utilising top-of-the-range Microgaming software, both the online site and mobile casino offers players the chance to experience the excitement and glamour of Las Vegas, whether at home, at work or almost anywhere in the world.

Does Jackpot City Have NZ$?

Jackpot City offers a huge range of currencies including NZ$, which is appropriate seeing as their website is available in 20 languages with over 3.5 million players worldwide. Most players should be able to access the site in their own currency.

Jackpot City Casino Software

Jackpot City is powered by Microgaming technology, one of the leading names in online casino software development.

Microgaming developed the world’s first proper online casino software back in 1994, making them an industry leader in online gambling. They were also quick on the scene for mobile gaming, developing the first mobile casino software in 2004.

Renowned for sleek gameplay and great graphics, Microgaming pride themselves on providing the best award-winning software to global leaders in online gambling. They are often known for providing superb navigation and functionality across their products, plus fully optimised services for mobile gaming on a range of operating systems.

With products including live casinos, poker, bingo, sportsbook and a huge number of slots titles, Microgaming offers something for everyone and launches new games every month playable on desktop, mobile and tablet.

Jackpot City Slots

Fully powered by Microgaming, the slots available at Jackpot City are loved worldwide and proudly hold several award-winning titles. With over 350 online slots games available, there’s something for everyone when they log in to play online slots at Jackpot City.

Starting with the classics, Jackpot City offers a great range of ‘classic’ or ‘traditional’ slots, often with simple three-reel set-ups and simple graphics for those players who long for the days gone by of traditional slot machines in land-based casinos. Games such as Fruit Slots, Break da Bank and Bar Bar Black Sheep offer a great throwback to classic gaming experiences with their traditional symbols older players might recognise from spinning the reels at their local bar or casino: expect to see plenty of fruit, bells, bars and 7s when playing a ‘classic’ slot.

For a more interactive experience, Jackpot City also offers a huge range of video slots, also powered by Microgaming. These involve more intricate symbols and storylines, plus exciting animations and themes based on myths, franchises and popular titles to give players a rounded slots experience that involves much more than simply matching a line of simplistic symbols. With fabled stories such as Avalon 2 and Thunderstruck 2, holiday classics such as Deck the Halls or more obscure titles such as Fat Lady Sings, you’ll find a range of excitement in video slots not available in any other type of online gambling.

Not only do Microgaming’s video slots feature some great experiences, they also utilise branded franchises when looking for inspiration for their slots titles. With games based on household names such as Tomb Raider, Terminator, Playboy and many more, you’re guaranteed to find a game featuring characters and storylines you know and love when playing a Microgaming slot.

Video slots also benefit from exciting bonus features, often triggered by Scatter symbols, plus a variety of Wilds, multipliers, free spins and other special features unique to each and every game.

Players at Jackpot City aren’t just restricted to individual games, with many offering some of the best progressive jackpot games available. With favourites such as Major Millions and Mega Moolah, there’s the chance to win life-changing payouts on a single spin thanks to these games collecting a portion of every bet placed across the world, ready to be won at any time by some lucky player.

Jackpot City Mobile Product & App

With the combination of industry leading expertise, Jackpot City and Microgaming are well prepared for players suffering from the challenges and busy lives of the modern age. For that reason, they’ve developed a mobile casino platform offering all the bells and whistles this Las Vegas-themed online casino offers, whether playing on a computer, on mobile or on tablet.

Jackpot City’s mobile casino has been fully optimised for a range of mobile devices, so you can play whether you’re a user of Apple, Android, Blackberry, Windows or any other operator you prefer.

Not only is the website fully accessible on any mobile operating system, you can also download the Jackpot City app to play directly through your mobile device wherever and whenever you like. With over 200 titles available on mobile plus new releases being added consistently, you’ll get all the fun of a trip to Las Vegas whether you prefer to play through the web browser of your device or via the downloadable app.

Live Casino at Jackpot City

Jackpot City offers an excellent live dealer platform, where you can play live with other players via a real-time video link with an actual dealer to deal your cards, throw the dice or spin the reels whilst you enjoy the live action from the comfort of your own home.

The live dealer platform is available for games that include Blackjack, Baccarat, Roulette and Craps, and games are playable on a range of devices, so players can enjoy the tension of live gambling wherever they are, with no need to take the trip to a physical casino.

For slots players, you can also enjoy one of the hugely popular slots tournaments Jackpot City has to offer. During these tournaments, you’ll be given a particular number of credits to play on specific machines during a set time. The players with the highest winnings at the end of the time limit move through to the next round and so on until only the top players remain.

Jackpot City Banking Methods and Payment Options

As a global online casino provider, Jackpot City allows payments both in and out of their site through a range of banking methods. The specific deposit or withdrawal options available will vary depending on the country you’re accessing the site from, but generally players can deposit or withdraw their cash via debit or credit card, e-wallets, virtual vouchers, direct bank transfers, mobile billing and transfers or via cheque for those more old school payment players.

You can deposit your cash into your Jackpot City account using any of the following methods, depending on your location: ClickandBuy, Maestro, EcoPayz, MasterCard, Postepay, Neteller, Paysafe Card, instaDebit, Visa Debit, Visa Electron, Visa, Entropay, iDEAL, Envoy, Sofortuberwaisung, POLi, EZIPay, Lobanet, eChecks, QIWI, Instant Bank, Skrill, Direct Bank Transfer and Citadel Direct.

For withdrawals, you can choose one of the following payment methods: ACH, Cheque, MasterCard, ClickandBuy, instaDebit, Neteller, Pay Spark, PayPal, eChecks, Visa, EcoPayz, EZIPay, iDebit, QIWI, Skrill, iBanq and Easy EFT.

When you log into your Jackpot City account and select your location, you can choose from a number of categories and subcategories for your preferred payment method. Although not every method will be available in every geographical location, players should find a sufficient range of payment options to suit their preferences.

Further to the sheer number of payment options available at Jackpot City, you can use their site with confidence thanks to every banking transaction being conducted through a trusted reputable provider, fully secured with the latest SSL (Secure Socket Layer) encryption technology, so you know your money is safe during each and every transaction.

Jackpot City Withdrawal Times

Naturally, most online gamblers create an account with an online casino such as Jackpot City with the intention to make a profit and take home real cash winnings. In light of this, the length of time it takes to process a withdrawal request is key for many players.

At Jackpot City, the length of withdrawal will depend on the payment method you choose to receive your money. For payments into an e-wallet, you can expect to receive your cash within 24 to 48 hours. For payments made via credit or debit card, the money should be received in 2 to 6 days. Bank transfers usually take 3 to 7 days, whilst payments made via cheque take the longest due to the requirement to be sent via the post and will usually be received within 14 to 21 days.

Jackpot City also stipulates a pending time for withdrawals of 24 to 48 hours to process your request.

Thanks to Jackpot City’s range of trusted banking options available to players, the online casino expects most deposits and withdrawals to be able to be made swiftly and easily. If there are any problems with accessing your cash, however, they do offer an efficient Customer Service Team who are available 24/7 to assist with any and all queries you might have.

Further to this, should you qualify as a VIP Jackpot City member, you have the right to request faster payments of your cash. These requests are usually granted, so you can have access to your money within hours in some circumstances.

Jackpot City Support

Although Jackpot City hope you won’t need too much support when it comes to using their services, thanks to the very usable interface Microgaming provides, they do offer an excellent Customer Service Team dedicated to assisting players at all times should any issues or questions arise.

Thanks to their live chat feature, players can speak directly with an advisor 24 hours a day, 7 days a week, 365 days of the year, so players know they can always contact Jackpot City no matter what time of the day or night. When the live chat is tested, reviewers found the advisors very happy to help and swift in answering all questions within minutes of the question being asked.

They also offer an email channel for customers to get in touch, although bear in mind emails tend to take longer to receive and respond to than the live chat function.

Jackpot City Welcome Bonuses, Bonus Codes, Free Spins and Other Offers

As a Welcome Bonus, Jackpot City offers new players 100% of their first four deposits, with the chance to receive up to $1,600 free money in total, instantly credited to your new account!

With regards to the Ts&Cs of this offer, players must claim their sign up bonus within seven days of the account being opened. Otherwise the bonus will be considered forfeited and unavailable. If you don’t claim your bonus in time, don’t worry - even though you’ve missed out on this one, there are plenty of other offers and promotions ongoing at Jackpot City throughout the year, so you’ll have other chances to claim rewards as a customer of this online casino.

In terms of the Welcome offer, this bonus will be automatically credited to new players’ Bonus Accounts when successful deposits of 10 currency units or more are made. These units can be credited in a range of currencies, even when your country’s primary currency is unavailable.

Before any bonuses can be withdrawn from your Bonus Account, they must be wagered a minimum of 50 times in order to adhere to the casino’s wagering requirements. Once the free money has satisfied these requirements, players can move the cash from their Bonus Balance to their Cash Balance and withdraw if requested.

For any money won using a free spins promotion, this must also be ‘played through’ at least 50 times before it can be withdrawn.

Jackpot City Player Loyalty Programmes, VIP Clubs, Reloads and Promotions

In addition to the welcome bonus of up to $1,600 matched bonus, Jackpot City also offers a range of ongoing promotions and rewards to keep players new and old alike coming back for more. A good range of consistent offers is essential for a large online casino in such a competitive market, and lucrative awards are great for keeping players engaged and feeling valued.

At Jackpot City, there are plenty of rewards on offer. The first is their “prize packed promotions”, which involve daily, weekly and monthly offers ranging from cash and casino credits to free spins, gadgets, cruises and holidays for their lucky winners.

They also value loyalty at Jackpot City, with a generous loyalty rewards programme where players can earn loyalty points for every cash bet they place on any game. Once enough points have been accumulated, they can be converted into bonus credits to give players the chance to play using ‘free money’ courtesy of Jackpot City. Remember, waging requirements will apply to any bonuses awarded through the loyalty programme.

In addition to awarding regular players, Jackpot City offers some fantastic VIP rewards to their most Very Important Players. As it’s a casino based on the riches of Las Vegas, VIP players can expect to be treated to a truly red carpet experience with even more free spins, credits and bonuses plus exclusive promotions available to VIPs only. They also benefit from having their own personal ‘VIP host’ on hand for their smallest requirements day and night.

Jackpot City also pride themselves on their match promotions, where players can obtain regular midweek and weekend percentage match bonuses based on their playing activity over the last week. This also assists in rewarding those loyal customers and ensuring players come back to Jackpot City time and time again, as they know they’ll be rewarded for their time. For the match promotions, players will be notified by regular email updates and software alerts informing them of any opportunities to hit a bonus reward.

Jackpot City Responsible Gambling

Jackpot City are committed to offering the very best online entertainment for gamblers all over the world. In order to achieve this, they have made a commitment to provide an enjoyable, responsible and safe gaming experience to ensure any online gambling conducted through their sites is safe fun rather than addictive.

Looking at their ‘responsible gaming’ section on the website, Jackpot City has two warnings for players. The first is that “gambling should be seen as entertainment and not as a means to make money;” and secondly that players should “keep track of the time and money you spend while gambling”.

To further support players who may have a problem gambling, they offer a 20-question checklist for players to analyse their gambling habits, with a recommendation to seek professional advice if they tick seven or more of the criteria. Helpfully, Jackpot City also includes contact information for some of the major gambling help lines underneath this checklist, so anyone who might have a problem can easily access the help they need.

To protect vulnerable players, Jackpot City implements a strict age limit of 18 years old - or older if the legal gambling age is higher in that country. If you’re playing on a family computer, there’s also an option to register with a filtering company to ensure younger users aren’t able to access Jackpot City.

In addition to this, Jackpot City offers options for players to self-exclude or set up deposit limits to their account. When choosing self-exclusion, players’ accounts are locked for a period of time set by themselves. This could be a “take a break” period of 24 hours or longer or a full self-exclusion period of at least six months.

Players also have the control to set up deposit limits on their account, restricting the amount of money they’re able to pay into their Jackpot City account on a given day, week or month as required.

These limits (or a self-exclusion period) can be requested by contacting Jackpot City’s 24/7 Support Team, who will be happy to assist players who feel they need some help controlling their gambling habits.

Security at Jackpot City

Jackpot City is licensed and regulated by the Malta Gaming Authority. This regulator is well known in the gaming industry for ensuring any provider adheres to incredibly strict standards of safety and security as well as regular checks to make sure their casinos are always providing the best possible international stipulations.

Further to this, Jackpot City is independently endorsed by eCOGRA, who provide regulation services to ensure operational systems are completely secure and fair. This involves continuous monitoring of providers operating under their seal. They base their high standards on excellent player protection, fair gaming and responsible conduct. Thanks to their independent nature, you know any operator, software provider or relevant service provider accredited by eCOGRA will only provide the best possible services.

For additional security, Jackpot City conducts every banking transaction through trusted reputable providers who have been fully screened before they are permitted to set up transactions through this site. They also utilise the latest Secure Socket Layer (SSL) technology to ensure every transaction is properly encrypted for player security.

Jackpot City Fairness and Legitimacy

As previously mentioned, Jackpot City are authorised and endorsed by fairness regulator eCOGRA, so you know their online casino services are subject to continuous scrutiny to ensure they adhere to the strictest standards for fairness and legitimacy across their gaming platform.

As it’s an online casino operated by renowned gaming expert Microgaming, you can also be reassured that even at development stage all games available at Jackpot City have undergone thorough testing for fairness before their release, as Microgaming were one of the founding members of eCOGRA: putting them in the top range for high standards of fairness and responsible gaming.

Microgaming also work alongside worldwide regulators in the online gaming industry to assist in the pursuit of a stronger and fairer regulation service for global online gaming providers. They currently work with operators in over 20 licensed jurisdictions and operate on a global level to create the highest possible standards of operation.

In more simple terms, all Microgaming and Jackpot City games are subject to Random Number Generators (RNGs) to ensure the outcome for every game is completely random and cannot be fixed by either player or casino, meaning that you get a true and genuine outcome with every spin of the reel, roll of the dice or turn of the cards - exactly as you would expect from a real-life casino. These RNGs are regularly tested to ensure they’re consistently performing as expected and nobody is able to alter the results of any game.

If you’re unsure about the payouts you can expect to receive from any game available at Jackpot City, you can also check the RTP (Return to Player) ratio and volatility to get an idea of how much any particular game might pay out. Generally, when looking at online slots you should expect an RTP ratio of roughly 95% or higher, which suggests that for every $100 paid in, the game should pay out approximately $95 to players.

Jackpot City FAQs

- How do I sign up to Jackpot City?

To create an account with Jackpot City, simply go to their website or download their app from the App Store on your mobile device and register for a new account and deposit your first credits.

Once you’ve opened your account and successfully made a deposit, Jackpot City will provide you with a Welcome Bonus of 100% of your first four deposits, instantly sent to your Bonus Account and ready for you to play away to your heart’s content.

- Can I withdraw my Jackpot City Welcome Bonuses?

You can receive up to $1,600 Welcome Bonus when you sign up to Jackpot City by depositing $400 each time for your first four deposits. Once each deposit has cleared, Jackpot City will match however much you put into your account by sending it to your Bonus Account.

Although cash cannot be withdrawn directly from your Bonus Account, you can move the bonus to your Cash Account once you’ve wagered the money a minimum of 50 times. Anything in your Cash Account is able to be withdrawn quickly and easily.

- Are there wagering requirements attached to my Jackpot City Bonus?

As mentioned above, wagering requirements do apply to any bonuses or free spins awarded by Jackpot City. In order to withdraw any monies received via a bonus scheme or winnings from a free spins game, you must wager, or “play through”, this amount a minimum of 50 times before the money can be moved from your Bonus Account into your Cash Account.

Once you have successfully played this money through the requisite 50 games, you can withdraw the cash from your Cash Account via your chosen withdrawal method.

- Can you play Starburst Slot by NetEnt at Jackpot City?

Jackpot City only offers games by Microgaming, so unfortunately Starburst Slots isn’t available at this online casino. However, they do offer a huge range of other slots titles, so you’ll certainly find something to love.

For something a little different, why not try Microgaming’s Thunderstruck II, Astro Legends, Romanov Riches, or Candy Dreams as starting points to finding a game you can enjoy even more than Starburst?

- What is the phone number for Jackpot City?

If you want to get in touch with Jackpot City, you can do so by calling their NZ phone number: 0011 800 1515 1516. Alternatively, you can email them at [email protected] or utilise their live chat function to speak to a member of their Customer Support Team 24 hours a day, 7 days a week.

- How do I log in to Jackpot City?

Once you’ve navigated to the website and registered for an account, logging in to Jackpot City is incredibly straightforward. Simply click on the ‘log in’ button in the top right-hand corner of the webpage and enter your username and password to access your account.

If you can’t remember your username or password, simply click on the ‘forgotten password’ link. If it’s your password that needs resetting, you will just need to enter your username and follow the on-screen instructions. There’s a ‘forgotten username’ button on this page. If you click on this you’ll be asked for the email address associated with your account to receive your username to your email inbox.

- How do I close my Jackpot City Account?

You can close your Jackpot City account at any time by contacting one of the Player Services Team, who will assist you with the account closure and return of your monies.

- Do you have to download software to play at Jackpot City?

Jackpot City games are all fully playable in your web browser or through their mobile app, meaning you don’t need to download any additional software to your device.

As they are pioneers in online gambling, all Jackpot City and Microgaming games are designed with HTML5 software to ensure they’re easily playable on desktop, mobile or tablet.

- How can I withdraw my casino bonus at Jackpot City?

Once you’ve adhered to the wagering requirements you can move any Jackpot City bonus from your Bonus Account into your Cash Account, from which it can be easily withdrawn using a range of methods as per your preferences.

The wagering requirements dictate that any bonus or winnings from free spins must be ‘played through’ at least 50 times before they can be moved into the Cash Account and eligible for withdrawal.

Any additional terms and conditions relevant to a particular bonus or other reward will be clearly stated on the bonus page.

- Is the Jackpot City bonus legitimate?

Jackpot City is fully regulated by the Malta Gaming Authority and undertakes strict adherence to eCORGA regulation requirements, so you know your money is in safe hands with Jackpot City. Their bonuses and promotions are also fully regulated by the strictest authorities to ensure players can be confident in the fairness and legitimacy of their bonuses and games.

- Are there wagering requirements attached to Jackpot City bonus?

Yes, there are wagering requirements attached to any bonuses awarded by Jackpot City. This requirement involves players needing to play through at least 50 times before the cash is able to be withdrawn.

- Why can't I withdraw my Jackpot City bonus winnings?

If you’re having difficulty withdrawing winnings made following a Jackpot City bonus, this is most likely due to not having reached the wagering requirements attached to these bonuses. For more information you can check your progress in your account or speak to one of the Jackpot City advisors via telephone, email or live chat.

- Can I keep the money I win on my Jackpot City free spins bonus?

Yes, any money won from a Jackpot City free spins bonus can be withdrawn once wagering requirements have been met. The requirements for winnings made from free spins are the same as those for Jackpot City bonuses: you must wager these winnings at least 50 times before the money can be withdrawn.

- Does Jackpot City have an app?

Yes, Jackpot City does have an app which can be downloaded on your desktop, mobile or tablet device and is fully optimised for Android, Apple, Windows and a range of other operating systems.

- Do I have to download the Jackpot City App to play on my mobile?

No, you don’t have to download the Jackpot City app if you don’t wish to do so. Jackpot City can be played directly through the web browser of your chosen device. As the games run on HTML5, there’s no need to download any software to your device unless you want to.

- Can I play Jackpot City on iPhone?

Yes, you can access Jackpot City directly through the web browser on your iPhone or any other smartphone. If you prefer, there’s also an app available for download to your iPhone, iPad or iPod Touch.


Casino Information

Casino: Jackpot City Casino
Software: Microgaming
Operator: Seabrook Limited
Audited Payouts: Y
Established: 1998
eCOGRA Approved: JackpotCity Online Casino has been awarded the eCOGRA Seal of Approval.
Withdrawal Limit:
Contact: [email protected] + Live Chat
Support: Email, Phone and Live Chat
Compatible Platforms: Desktop, Mobile and Tablet

Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
Mobile Usability
Customer Service
Slots Software
Promotions & Bonuses
Loyalty Scheme
Trust and Track Record
Payments and Withdrawals