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Spin Genie Casino
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Launched in 2014, Spin Genie is owned by Bear Group Ltd, the same company which brings you other casino sites such as Slingo, Total Gold and Pocket Fruity. The online casino looks bright and fun and is easy to navigate and has a wide range of mobile casino and slot games. It is only available to players located within the UK with players in other countries being restricted.
Spin Genie had a rocky start with the Advertising Standards Authority making the decision to ban the TV adverts due to their being too appealing to an underage audience. The imagery and focus of the adverts was changed, although still maintaining their fun look and feel, and Spin Genie found other ways to bring their fun casino to an adult audience.
The following year, the casino’s mascot Spin the Dog was replaced by showbiz star Louie Spence to continue their playful theme and help the online casino make a name for itself among players. Its link with parent company Bear Group Ltd helped to get its name out there to other players of Bear Group Ltd products.
Spin Genie have offerings from several software providers, including Net Entertainment (NetEnt), Microgaming, Eyecon, Alchemy Bet, Realistic Games and IGT.
Spin Genie offers a choice of over 460 slots for players to choose from in addition to their mobile casino games. Some of their most popular slots include Starburst, Fluffy Favourites, Jack and the Beanstalk, Gonzo’s Quest and Rainbow Riches.
There is also a pretty good selection of other game categories such as Casino, Live Casino, Slingo, Slingo Boom and Instant Win. Within each casino gaming category, players have the option to sit at several different tables, giving them a variety of playing options.
Mobile Product & App
The Spin Genie app is available to download for iPhone, iPad and iPhone Touch devices through the App Store. Players can also download the app straight to their Android device from the Play Store. However, the app is not currently available for those with a Windows phone.
Players can choose to download the app for quick and easy playing, or if you prefer you can access Spin Genie through the mobile site, which is available to view on most smartphones and tablets. Desktop users can simply enter the website address to access the full Spin Genie site.
Spin Genie has several Live Casino offerings, some which also include the appearance of a live dealer. Players can choose from several casino selections, including Roulette, Blackjack, Baccarat, Dream Catcher, Caribbean Stud, Texas Hold Em’ and Three Card Poker.
Once you have selected your game, you will be taken to the live lobby, where you can choose your table and/or dealer. All of the live options run on the software provided by Evolution Gaming.
Spin Genie has quite a limited number of banking methods, with only credit/debit card and mobile deposits available and bank account withdrawals.
To add money to your Spin Genie account, you just need to click on the blue ‘deposit’ box at the top of the screen. Alternatively, you can go into your account options and then select ‘deposit’. Players must then add an accepted credit or debit card, with Visa, Visa Debit, MasterCard and Maestro being accepted, or select the Pay by Mobile options further down.
The minimum deposit amount is £10, but when playing by mobile there is a further fee of £2.50 to be paid.
Withdrawing Your Winnings
To request a withdrawal you need to go to your account, which is represented by the three lines in the top corner of the main screen. From there, you can click onto the ‘withdraw’ option, where it will allow you to enter your bank details. You can also see any pending withdrawals here.
The Spin Genie website does not make it particularly clear how long withdrawals will take before players confirm their withdrawal request, but other customers state that it generally takes five working days. Express withdrawals are available for VIP customers which will take less time to appear in your bank account.
There are several ways to get in touch with Spin Genie customer support, with the fastest being the live chat facility which can be accessed by clicking on the ‘Help’ pop-up option at the bottom of the screen. Players can also call them on 01597 737306 or send an email to [email protected]
There is also an address for parent company Bear Group Ltd shown. Spin Genie customer care is not 24/7 and is only available between the hours of 9am and 11pm seven days a week. All of this information can be seen when you click onto your account options and then select the ‘contact us’ link.
Spin Genie has several procedures in place with regards to responsible gambling. Players can set a daily deposit limit to prevent them from depositing more funds than the set limit. A reality check can also be set up to show them how long they have been playing for.
There is also the option for a cool-down period in which players can set a period of between 24 hours and four weeks, or if players need more time away they can opt in for a self-exclusion period of a minimum of six months. This can all be set up in the ‘manage account’ section, or customers can speak to customer care if they require further help.
The site operates on a 5012-bit encryption to keep personal data secure. All funds added are also held in a segregated bank account which has specific controls in order to protect your money.
Fairness and Legitimacy
Spin Genie is a legitimate gaming site which is licensed and regulated by the Alderney Gambling Control Commission under registration number 1908.
In the UK, it is also licensed by the UK Gambling Commission with the licence number 000-039147-R-319319-001.
Spin Genie offers new customers a 200% welcome bonus on their first deposit, but there are terms and conditions to follow to make sure that you qualify for the offer.
Main Terms and Conditions
The promotion only applies to new customers of not only Spin Genie but of any Bear Group Casino sites. You must deposit a minimum of £10 via credit/debit card or the pay-by-mobile deposit methods. There is a limit on the bonus received with a maximum of £100 to be given, regardless of whether you deposit more.
Wagering requirements do apply and depend on the type of game you are using it on. For slots you must play your bonus times 80, Slingo is times 60 and Slingo Boom times 8. The maximum amount that you can take home from your bonus is £500.
No Deposit Bonus
Spin Genie does not currently have any further bonuses for new or existing customers.
Free Spins Bonus
There are no free spins bonuses offered by Spin Genie at this time.
Bonus Codes, Vouchers and Promo Codes
There are no current promotions running with Spin Genie, but there is a promotions tab on the main menu which players can keep an eye on. All new promotions will be listed there when they become available.
Existing Customer Bonuses, Loyalty Programmes and Reloads
Spin Genie offers a VIP scheme for players which offers several rewards and benefits. There are two levels to the VIP scheme - VIP and Platinum VIP, with access dependent on how much you wager and play. Those on the first level of the VIP scheme can receive 10% bonus cashback, priority withdrawals, exclusive VIP promos and VIP support.
Those lucky enough to receive an invite to the Platinum VIP level will receive 10% real cashback, express withdrawals, VIP account manager, hospitality and VIP events, VIP welcome bonus, birthday gifts, plus the same access to VIP care. Both levels will have the chance to take part in promotions only available to VIP customers, with concert tickets, a day at the races and top gadgets all being recently won.
Spin Genie FAQs
- How do I sign up to Spin Genie?
Signing up is easy. Just look for the blue ‘login’ button at the top of the screen and then select ‘register’ to enter your details. You will be asked for your name, phone number and address and be asked to enter a username and password. You will then need to verify your registration, usually by entering a code sent via text, before depositing funds and beginning to play.
- What is the contact number for Spin Genie?
You can contact Spin Genie via phone on 01597 737306.
- How do I log in to Spin Genie?
Just click the login button at the top of the screen to access your account or being playing.
- How do I close my Spin Genie Account?
You must email Spin Genie at [email protected] in order to close your account.
- Is Spin Genie a rip off / fraud?
No, it is a legitimate site which gives players the opportunity to win and then withdraw their money. They are licensed by the Alderney Gambling Control Commission and the UK Gambling Commission.
- Do you have to download software to play at Spin Genie?
No, you can just simply click on to the website, sign in and begin to play.
- How can I withdraw my casino bonus at Spin Genie?
All bonuses are subject to wagering requirements, so it is important to check the terms and conditions before signing up for any bonus.
- Is the Spin Genie bonus legitimate?
Yes, providing that you abide by the bonus terms and conditions, you will be able to withdraw any winnings.
- Are there wagering requirements attached to Spin Genie bonus?
Yes, for the new customer welcome bonus, players must play their bonus x80 for slots, x60 for Slingo and x8 for Slingo Boom.
- Why can't I withdraw my Spin Genie bonus winnings?
Winnings are only available to withdraw once you have met the wagering requirements. If you have not yet done so, your bonus winnings will not show in your real money balance.
- Can I keep the money I win on my Spin Genie free spins bonus?
Yes, providing you meet the wagering requirements, your bonus winnings are yours to withdraw as and when you please.
- Does Spin Genie have an app?
Yes, there is a Spin Genie app which can be downloaded through the App Store for iOS and through the Play Store for Android devices.
- Is there a bonus specifically for mobile players at Spin Genie?
No, there is no specific bonus for mobile players. All promotions, when available, are for all players regardless of how they choose to play.
- Does Spin Genie mobile casino accept PayPal?
No, you can only deposit funds to your account with a credit/debit card or through your phone.
- Can I pay Spin Genie Casino with my Phone Credit?
Pay with mobile is one of the deposit options with Spin Genie.
- Do I have to download the Spin Genie App to play on my mobile?
No, players can just use the mobile compatible site if they do not wish to download the app.
- Can I play Spin Genie on a Windows Phone?
Yes, it can be played on the mobile site. There is currently no app for Windows phones.
- Can I play Spin Genie on iPhone?
Yes, players can either download the app for iOS devices or continue to play using the mobile-compatible site.
- Does Spin Genie have mobile casino tournaments?
There are no current tournaments available for Spin Genie players, but there have been several in the past which have offered cash prizes. Keep an eye on the promotions page for upcoming events.
- Does Spin Genie allow top-up by text/SMS?
There is no facility to top up via text/SMS at the moment, but players can use the Pay By Mobile options when depositing money into their account.
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