PlayFrank Review - Mobile, Live Casino, Banking & Bonuses


    • Excellent reputation for customer service and responsive live chat
    • Fair and secure, with SSL encryption technology
    • Independently tested by TST and more
    • Exceptionally easy-to-navigate website
    • A wide selection of games, including live casino
    • Fully Licenced by UK Gambling Commission

PlayFrank Casino

Up To £100 Bonus + 50 Bonus Spins

Sign Up Full Ts&Cs apply. <p>#AD. 18+. New players only. Min deposit &pound;20. bonuses to a max of &pound;100 + 50 bonus spins. Wagering bonus 35x. Wagering bonus spins 35x. The winnings must be wagered within 21 days. Max Bonus Bet is &pound;4. Bonus T&amp;C apply.</p>

You must be 18 + to play at this casino and be aware that gambling can be addictive. Please read Gamble Aware. All offers, bonuses and promotions mentioned here are for new customers only. Although we write honest reviews of casinos, it should be noted that we are an affiliate partner of this casino and may receive commission through referring sign-ups to their site.


PlayFrank Casino is a friendly, customer-oriented online casino with a wide range of titles on offer and a slick, easy-to-navigate website. A relatively young company, PlayFrank Casino was established in 2014 and is owned by EveryMatrix NV Casinos. Their website is also available in a variety of languages including English, German, Norwegian, Swedish and Finnish.


To keep our players well-informed about the pros and cons of the casinos we review, we want put the negatives right up front. These are some of the aspects that players might not like:

  • Players report having to forfeit all bonus earnings if they don't meet wagering requirements
  • No email support option
  • Games from a limited number of slot studios
  • Slots in "New Section" aren't all that new


PlayFrank Casino has a variety of titles to suit every type of online gamer, whether you are completely new to the market or you have been playing for some time. They have a range of slots, live and automated games, and several themes and styles from which to choose. Their titles are provided by some of the most creative and respected companies in the industry, including Evolution Gaming, NetEnt, NYX Interactive, Betsoft, Microgaming, Play’n Go and Endorphina.


The PlayFrank Casino site has the advantage over many other sites in how simple its wealth of titles are to navigate. When you select the Games tab on the left side of the screen, several icons will pop up to allow you to visit the specific category of titles you have in mind, such as video slots, table games and jackpot games.

Additional category filters allow you to choose titles based on your favourite developer or to search for a specific name. There are styles to suit every player, whether you prefer nostalgic and retro like the colourful Fruit Spin or the fantastical and futuristic like SeaHunter. Whether you are new to online gaming or already have a favourite style, you are sure to find something to really enjoy.

Mobile product & app

PlayFrank Casino has a completely free mobile app that is available to download across a range of devices. Whether you have a smartphone or tablet device powered by iOS or Android, you can still access the app and enjoy the titles on the go!

Mobile devices are increasingly becoming the gameplay mode of choice for online gamers. They allow a great deal of flexibility and choice, meaning that you can play for just a few minutes or for the whole length of a long journey, for example. Please be aware that some of the PlayFrank titles may not be available on the mobile app, but a wide range of gaming options is open to you.

Live Casino

The volume of live casino games available on PlayFrank Casino is very impressive. There are few things more exciting and glamourous than the hustle and bustle of a live casino, and now you can experience it from your very own home.

Live Casino games have a live dealer and are played via a real-time stream online. You can choose from classics such as poker, blackjack, baccarat and roulette, or you can select the twists such as VIP, immersive, or rapid. The choice is yours, but you will love getting to grips with the range of options and trying your hand at different styles.

An exciting banner on the site also reveals that the total jacket is currently over a staggering 7 million pounds! Get in on the action now!


PlayFrank Casino has an exceptionally wide range of banking and deposit options open to its players. Not only do these methods include standard options such as bank wire transfers, Visa, Visa Electron, Maestro, Neteller, MasterCard, Skrill, EcoPayz, and Trustly, but they also accept options such as Multibanco, Teleingreso, POLi, PugglePay and more.

Be sure to check with their customer service team for a more extensive list or to find out whether your chosen banking option is acceptable.

Withdrawal times

Withdrawal methods open to PlayFrank Casino players include options such as Visa, Visa Electron, MasterCard, Speedcard, InstaDebit, Neteller, EcoPayz, Trustly, Moneta.Ru, WebMoney, Skrill and Skrill 1-Tap.

The withdrawal times for these options all vary, and you may also need to double-check with your own bank if there are any additional steps or checks that need to be performed. These can alter the withdrawal times individually.

As a general guide, the pending time on the PlayFrank site is 24 hours. Bank cheque withdrawals are not offered, but eWallet withdrawals may take as little as 24 hours. Debit card withdrawal times can vary from between one to three days, whereas bank transfer withdrawals can vary from between five and seven days. For any concerns or additional enquiries, you can contact the customer service team.


PlayFrank is an especially approachable and friendly online casino. The support staff are not only instantly reachable via the live chat feature for all your comments, but they are also multi-lingual. English, Swedish, Norwegian, and Finnish speakers are all catered for, as are others.

You can also use the online contact form for less urgent enquiries or get in touch via email. Response times may be a little longer, but PlayFrank has a strong reputation in customer service and endeavours to reply promptly.

They also provide more specialised support if players are concerned about limiting addictive behaviour. You can find more details about this in the section below entitled "Responsible Gambling".

Responsible gambling

Gambling should be enjoyed responsibly and carefully managed by players. PlayFrank has measures in place to support and empower gamers to enjoy their products responsibly. These include self-limitation measures such as setting time limits, deposit limits, or even loss limits to help players to manage their own behaviour.

There is a whole section of the website devoted to Responsible Gambling, which can be found by navigating to the PlayFrank homepage and scrolling down to the foot of the page. Simply select the Responsible Gambling tab, and you will find all the information you need.

The site even provides a handy list of questions to help gamers to identify if they may have a problem. They can then choose to set some self-limitations or even a period of self-exclusion from the site. Contact details are also given on the site that allow players to get in touch with charities for more experienced or detailed advice, such as Gamblers Anonymous, GamCare and Gambling Therapy.

All these measures are in place to help gamers make informed choices on the site, monitor their own behaviour, and allow their online gaming to remain enjoyable and manageable.


PlayFrank takes the safety of its players very seriously and ensures a secure site as a result. The use of top-of-the-range encryption technology across the site makes it impossible to decode your sensitive data, which means all information related to your identity and bank details is kept safe.

Fairness and legitimacy

Independent testers for fairness regularly audit the PlayFrank Casino titles — including the well-known iTech Labs — so players can be confident that games are truly fair, random, and transparent. The company must be deemed fair and legitimate in order to qualify for licenses under the UK Gambling Commission and Malta Gaming Authority.

PlayFrank holds licenses from both and prides itself on its fairness and easy-to-understand terms and conditions.

Welcome bonus

PlayFrank loves to accept new players on the site and is currently offering a generous welcome bonus to all new visitors who make a deposit.

No deposit bonus

You can find out about PlayFrank's offers by checking the site's Promotions page.

Bonus Spins

PlayFrank's offers are regularly updated on the promotions page, so be sure to keep checking back to stay up-to-date and take advantage.

Bonus Codes, Vouchers and Promo Codes

The promotions page on the PlayFrank website is the perfect way to stay up-to-date with all the bonus offers available. You can opt in without the need for vouchers or codes, and there are also offers for existing players rather than just welcome bonuses alone.

Existing customer bonuses, loyalty programmes and reloads

PlayFrank casino offers regular rewards, promotions, and challenges to its returning customers, often on an impressive daily basis. The rewards can include bonus spins, additional bonuses and cash back offers. They can be sent to you directly or found by visiting the Promotions page on the PlayFrank website.

PlayFrank Casino FAQs

How do I sign up to PlayFrank Casino?

You can get started almost immediately on PlayFrank Casino and enjoy the games on offer. Simply visit the PlayFrank homepage and select the red Sign Up button located on the left side of the page. You will then be asked for some details to confirm your identification and ensure your security. You will need a valid email address to receive your confirmation, along with a password. A mixture of numbers and letters can help to keep this extra safe.

How can I get in touch with PlayFrank Casino?

You can get in touch with the PlayFrank team immediately via the live chat function, or you can email with queries. You can contact them on [email protected], or more specifically with complaints at [email protected] PlayFrank has a good reputation for responsiveness, so you can expect a prompt reply.

How do I log in to my PlayFrank Casino account?

Once you have registered for your PlayFrank Casino account, you can log in quickly and simply to your personalised account by visiting the PlayFrank Casino website home page. Select the Login button located on the left side and enter your details.

Can I trust that PlayFrank Casino is legitimate and safe?

PlayFrank Casino is recognised and regulated by reputable institutions in the gaming industry, including the UK Gambling Commission and the Malta Gaming Authority. They also use outstanding encryption technology to protect your most sensitive data and are regularly audited to ensure that their games are fair, transparent, and genuinely randomly generated. They only use trusted banking options and never share sensitive details. You can play in complete confidence on the site knowing that the games are legitimate and trustworthy.

Does PlayFrank casino have a mobile app?

Yes, PlayFrank Casino has a mobile app that is fully optimised to be used across a range of devices. Whether you have an iOS or Android device, you can access a range of PlayFrank titles and enjoy them on the go. The mobile app is still used with real money and is identical to the desktop version except that it is playable while out and about.

Do I have to download additional software to play on PlayFrank Casino?

No, you do not have to download any additional programmes or software to play on PlayFrank Casino. If you are on a desktop or laptop device, you can start playing right away. If you want to play on the go with a smartphone or tablet device, however, you will need to download the PlayFrank mobile app. This is quick, easy, and completely free of charge.

Casino Information

Casino: PlayFrank
Software: 2 By 2 Gaming, Betsoft, High 5, iSoftbet, Lightning Box, Merkur Gaming, Microgaming, Net Ent, Next Gen, PariPlay, Play N Go, Playson, Pragmatic Play, SG Gaming, Just For The Win
Audited Payouts: N/A
Established: 2014
eCOGRA Approved: No
Currencies: Australian dollars, Euros, British pounds sterling, Norwegian kroner, US dollars, Canadian dollars, New Zealand dollars, South African Rand
Languages: English, Norwegian, German
Deposit and Withdrawals: MasterCard, Neteller, Visa, EcoPayz, Skrill, Trustly, Skrill 1-Tap, Bank Wire Transfer, Wire Transfer, PayPal, Interac, instaDebit
Withdrawal Limit: 10,000EUR/week
Contact: Email, Live Chat
Support: [email protected]
Compatible Platforms: Desktop, iPad, iPhone, Android, Windows.

Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
Mobile Usability
Customer Service
Slots Software
Promotions & Bonuses
Loyalty Scheme
Trust and Track Record
Payments and Withdrawals