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Virgin Games Review - Mobile, Live Casino, Banking & Bonuses

Review

86%
    • Welcome bonus with no wagering requirements
    • Operated by the renowned Virgin brand
    • Clean and modern site design
    • Wide range of online slots
    • Daily jackpots available from Red Tiger

Virgin Games Review

Virgin Games was launched in 2004 as Virgin Casino and, when it was taken over by Gamesys in 2013, rebranded to its current name. Under new ownership, the site launched a wider range of games with a whole new perspective on online casino gaming.

In our Virgin Games review, we'll be looking at what this online casino offers slots fans in terms of games, bonuses, customer service and all of the other important aspects that can make or break your gaming experience.

Welcome bonus

The current welcome bonus at Virgin Games is 30 Free Spins to enjoy on the popular slot game, Double Bubble, along with 50 Bingo Tickets valued up to £50. To get started, simply create an account and make sure to tick the opt-in button on the deposit page.

Deposit a minimum of £10 and wager this amount on the site. Once you've wagered £10, you'll receive a pop-up message notifying you that your free spins are ready to be used on Double Bubble. If you've chosen the Bingo Welcome Offer, you'll receive a pop-up message informing you that your tickets are now available for use.

No deposit bonus

Players need to deposit at least £10 to take part in any bonus offers.

Free spins bonus

All players who have completed their initial £10 deposit are eligible to participate in Daily & Monthly Free Games. These games offer the chance to win Cash Prizes and Free Spins.

Ongoing Bonuses

Box Bonanza prizes are earned by participating in Virgin Games promotions, offering you a chance to win a cash prize. Cashback promotions offer you the chance to receive cash back from your gameplay. Simply wager a specific amount on designated games, and for any losses incurred, you'll receive a portion back in cash.

Participate in Sharepot promotions to secure a guaranteed share of a cash pot. Wager the specified amount outlined in the promotion, and within 72 hours of the promotion's conclusion, you'll receive your share of the pot. However, in most cases, you can anticipate receiving your share within 24 hours.

The loyalty scheme is called Plus. Plus members qualify for exclusive promotions, participation in a monthly Cash Drop, and opportunities to win seasonal gifts. Players can also earn V points. When you achieve specific game winnings, they're automatically added to your V* Points balance. Each V* Point is valued at 1p, and you can earn one for every £5 won in Bingo or £20 won in most other games, including Live Dealer options.

Game Selection

At Virgin Games, you’ll find a wide range of online slots from the best developers. Each company has a distinct approach to online games design, so you’ll be able to experience all sorts of formats, art styles, themes and features.

This is great for players who like to explore their online slots options, and opens up plenty of more great gaming opportunities. These are the designers that you’ll find at Virgin Games, along with some of our recommendations for games you should try:

  • GameSys: Breakfast at Tiffanys, Tiki Totems, Secrets of the Phoenix, Diamond Bonanza
  • NetEnt: South Park, Dracula, Reel Rush, When Pigs Fly, Guns n Roses
  • IGT: Kitty Glitter, Cleopatra, Cluedo, DaVinci Diamonds, Pixies of the Forest, Family Guy
  • WMS: Zeus, Ruby Slippers, Super Monopoly Money, Raging Rhino, Amazon Queen

Virgin Games Progressive Jackpots

There are plenty of generous progressive jackpots available at Virgin Games. Each one offers up life-changing prizes, as the prize pools grow with every passing second. This is because every wager that every player makes contributes to the jackpot prize, ensuring that the jackpots are always worth huge amounts of money.

Banking

Virgin Games currently accepts debit cards (Visa Debit, Mastercard Debit), credit cards (Visa, MasterCard) Apple Pay and PayPal as payment methods.

Withdrawal times

You can make a withdrawal from your account at any time, as long as your account has a balance of £10 or more, is not subject to a wagering requirement, and has no pending verification requests.

Visa debit card: Your winnings will be processed within 4 to 24 hours. If your provider supports Visa Direct, you'll receive your funds within 4 hours after processing. Otherwise, please allow up to 3 working days for the funds to be credited.

Bank account: Your winnings will be processed within 4 to 24 hours, and once processed, it will take up to 1 working day for the funds to clear back to your bank account.

MasterCard: Your winnings will be processed within 4 to 24 hours, and once processed, it will take up to 1 working day for the funds to clear back to your bank account.

Virgin Games User Experience

Virgin Games offers a classic online gaming experience, with a clean and sleek look that makes it easy for players to find exactly what they’re looking for. You can easily navigate between all of Virgin’s various products, such as poker, bingo and instant wins and exclusive titles.

Our only gripe is that the online slots catalogue does not feature a search function, but it is simple enough to browse the selection to find the game that you want to play.

Customer Service

You can get in touch with customer support at Virgin Games at via email at [email protected] or by phone at 0800 083 1833. Customer service agents aim to answer your calls within seconds and your emails within a couple of hours, so you’re never left waiting too long.

For more immediate assistance, you can chat live with customer support agents online. There is also an in-depth FAQ that allows you to troubleshoot any issues on your own.

Mobile Optimisation

Virgin Games is a mobile-optimised site that players can access from their tablets and smartphones. The games are browser-based, so you don’t have to download any software and receive instant access to your favourite slots, bingo, poker and table games. The mobile version of Virgin Games is cross-platform compatible so it will run on iOS, Android and Windows devices of any kind.

Responsible gambling

Virgin Games provides several responsible gambling tools and features to help customers manage their gaming activity and promote safer gambling practices. These tools are designed to empower players to make informed decisions about their gambling behaviour and to support those who may need assistance in controlling their gambling habits. Some of the responsible gambling tools offered by Virgin Games include:

  • Deposit Limits: Players can set daily, weekly, or monthly deposit limits to control the amount of money they can deposit into their accounts within a specific time frame.
  • Session Time Limits: Customers can set limits on the duration of their gaming sessions to manage the time spent gambling and prevent excessive play.
  • Self-Exclusion: Virgin Games offers a self-exclusion option for players who wish to take a break from gambling. This feature allows players to exclude themselves from accessing their accounts and participating in gambling activities for a specified period, ranging from a few days to several months or longer.
  • Cooling-Off Periods: Players can opt for a cooling-off period, during which they voluntarily suspend their account activity for a specified duration, typically ranging from 24 hours to several weeks.
  • Access to Support Resources: Virgin Games provides access to resources and information about responsible gambling, including links to support organisations and helplines for players who may be experiencing gambling-related issues.

Security

Personal information is securely transmitted to Virgin Games using the latest 128-bit SSL (Secure Socket Layer) Digital Encryption, ensuring the protection of all your details.

This level of security is on par with the measures employed by leading online banks. Additionally, your account information is encrypted and stored on secure servers, safeguarding it from unauthorized access.

Fairness and legitimacy

Virgin Games operates under licenses issued by reputable regulatory authorities, such as the UK Gambling Commission, which imposes strict regulations and standards to ensure the fairness and integrity of gaming operations. Compliance with these regulations is essential for maintaining a legitimate and trustworthy gaming platform.

Additionally, Virgin Games offers games from reputable software providers that are known for their fairness and compliance with industry standards for random number generation (RNG) and game outcomes. These games are regularly tested and certified by independent auditing agencies to ensure fairness and transparency.

Casino Information

Casino: Virgin Games
Software: Barcrest, Big Time Gaming, Blueprint Gaming, GameSys, Genesis, IGT, Microgaming, Net Ent, Play N Go, Pragmatic Play, Push Gaming, Red Tiger Gaming, WMS, Eyecon, Relax Gaming, SG Gaming, 4ThePlayer, Slingo Originals, Roxor Gaming, HungryBear, Light & Wonder
Operator: Gamesys Operations Limited
Audited Payouts: Yes
Established: 2004
eCOGRA Approved: Yes
Withdrawal Limit:
Contact: [email protected] / 0800 083 1833
Support: Chat, Email, Phone.
Compatible Platforms: Desktop, iPad, iPhone, Android, Windows.

Welcome Bonus Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Games Available At This Casino

Below you can see a selection of games that are available at this Casino – simply click on the icons below to play the games for free – this will give you a really good idea of what to expect if you choose to start playing for real money.

Casino Ratings Breakdown

Below you can see how we rate each individual area of the Casino, so you can see if the things most important to you measure up.

Slots Content
84
Mobile Usability
90
Customer Service
95
Slots Software
83
Promotions & Bonuses
93
Loyalty Scheme
96
Trust and Track Record
98
Payments and Withdrawals
93